Our client is a small but expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Intermediate ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm
• You must be a permanent resident or citizen for this role.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to [email protected]