The Role

There is an exciting role available for a Safety, Quality and Governance Coordinator in our Motor Injury Insurance Division.

Are you passionate about safety and health care? Do you want to contribute to the WA Community? Look no further.

This role contributes to the management of safety, quality assurance and governance activities across community health, care, and therapy services delivered to catastrophically injured persons. This role is responsible for overseeing the provider network that supports catastrophically injured individuals, ensuring that consumer experiences remain central to service delivery. It includes the assessment, credentialing, auditing, and ongoing oversight of approved service providers to ensure that all services are evidence-based, compliant with regulatory standards, cost-effective, and tailored to community needs.

The Person

In addition to a tertiary qualification in Physiotherapy/Occupational Therapy/Registered Nurse or similar discipline, current registration with the relevant professional body, and experience in health or community care safety, quality and audit activities, have the capability to:

Use well developed and effective verbal and written communication, negotiation, empathic and influencing skills to provide a high level of customer service, conflict resolution and expectation management;

Work as part of a team that exhibits a constructive and collaborative working environment characterised by diversity and tolerance;

Apply high level and effective stakeholder engagement strategies to assist external providers to deliver high-quality services to persons with catastrophic injuries; and

Contribute to research and service development for a team delivering a high-quality service.

You will receive ongoing training, coaching and mentoring to enhance your skills.

About Us

The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.

The Insurance Commission has generated $1.3 billion in revenue and earnings for the six months to 31 December 2024 and with total assets of almost $9 billion, is a substantial self–funded statutory authority.

At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What You’ll Enjoy

Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.

A competitive salary will be offered to the successful applicant commensurate with skills and experience.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Partnership with the National Disability Recruitment Coordinator

We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.

For more information or to apply please visit JobsWA. Applications must be received by 4.00 pm (AWST) 1 September 2025.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact Melanie Hutchison, CIS Scheme Manager on (08) 9264 3291.

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3515 or email [email protected].

Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.