Position Details:

We are looking for an experienced receptionist who has previously used Best Practice or other medical software. The person for this role must have commitment, strong dedication, enthusiasm, great communication skills, a team player and ensuring customer service is to the highest standard.

The successful candidates will work 9.5 hour days, 4 days a week. Your day off will be negotiated.

Using best practice, arriving, billing and making appointments for patients. Basic triage and isolation of patients when needed. Know your waiting room. Active team member and team player. Switched on for RACGP standards, compliance with policies, accreditation and the ability to work independently as primary receptionist. Our Practice is open 6 days a week from 7 am to 6 pm Monday to Friday and 7 am to 1 pm on Saturdays therefore, the position will suit someone who is flexible and has the capacity to work a variety of shifts including weekdays.

Practice Description:

Blackbutt Doctors Surgery is a large private billing surgery located in New Lambton, a suburb of Newcastle. The practice is located in the Orchardtown Road village above the pharmacy. The practice is family friendly with fantastic nurses and support staff to help our doctors and patients. Our mission statement is to provide a high standard of medical care, compassion, support and healthy life style choices to our patients.

Essential:

Previous experience with Best Practice software or similar

Strong IT skills including office programs

Answer telephone calls in a courteous and professional manner

Receive and convey messages verbally, electronically and written

Liaise with patients and their families in a compassionate and professional manner

Liaise with GP's, other health professionals and their staff

Make general, nursing, and specialist appointments

Work both unsupervised and in a team environment

Fluent in written and spoken English language

Availability to cover sick leave and annual leave for others

Willingness to learn and work as a team

Dependable and reliable in character and possess a strong work ethic