What’s on Offer

This vital role as a Communications Technical Services Officer (CTSO Level 1) is about being able to provide expert technical support for the maintenance and installation of FRV and CFA’s communications systems. You will play a key role in fault resolution, system upgrades, and ensuring functionality during emergency operations, including wildfire suppression.

No two days are the same and you will learn and grow your expertise in this role.

Your everyday will involve collaborating with technical teams, where you will assist with major projects, and contribute to testing and evaluating new technologies to improve critical infrastructure.

We strive to create a high-quality working life for our community of valued employees.

Working with FRV offers:

Access to a Rostered Day Off

Uniquely rewarding work in the service of the Victorian community

Enterprise Agreement salary increases

An unrivalled suite of physical and mental health and wellbeing support services

Access to a sports voucher

Discounted health insurance

Free gym access

About the Role

The purpose of the permanent Communications Technical Services Officer (CTSO Level 1) is to provide technical support for the ongoing maintenance and installation of communications infrastructure . Specialist communications knowledge and expertise is applied to ensure that FRV and CFA’s communications systems are deployed and maintained in a manner that supports emergency response operations.

This may require direct involvement at emergency incident locations, including being on the fireground during wildfire suppression activities.

Duties and Accountabilities:

Attend fault rectification jobs and undertake diagnosis and rectification to meet defined service standards

Undertake work on FRV and CFA Communications systems which may include microwave, satellite, telephone, data and radio systems

Complete job cards and provide verbal and/or written technical reports as required

Recognise need to seek input or advice from more experienced technical officers or management to ensure the rectification of complex faults or to identify

Liaise cooperatively with Help Desk and other CTSO staff to ensure a timely and appropriate response to the servicing of FRV and CFA’s communications systems

Work with other technical service providers, internal and external to FRV, to assist and support communications installations and maintenance

Undertake defined upgrade projects, including product replacement and testing to ensure functionality and meet defined service standards

Under direction of the assigned Project Manager, provide support and assistance on major installation and upgrade projects

Monitor communications technology functionality and identify and recommend to management, opportunities to improve or replace existing infrastructure

What You Will Need To Succeed

To be successful in this position, you will have:

AQF4 or Technician Certificate plus relevant industry experience OR

AQF5 or Diploma or Associate Diploma or Certificate of Technology

Ability to obtain ACA licence for cabling (mandatory)

Able to satisfy the requirements for National Public Safety training package

Safety at an Incident Scene (PUAOHS 002A) (mandatory)

Current drivers licence. (mandatory) as frequent travel within Victoria is essential

Knowledge and understanding of service standards and requirements (mandatory)

Sound written and verbal communications skills, including the ability to write documents in relation to technical investigations or projects (mandatory)

Demonstrated ability to meet deadlines for the delivery of project outputs (mandatory)

Competency in the use of word processing and spreadsheet applications (mandatory)

Demonstrated skills in fault diagnosis, service restoration in communications systems and equipment (desirable)

Skills in the development and/or installation and commissioning of communications technologies (desirable)

Demonstrated self-starter and ability to independently apply technical knowledge and skills (highly desirable)

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV). We are looking for candidates who are committed to upholding our organisational values and behaviours as they guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time. You are encouraged to apply early to ensure you don’t miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact CTSO Veronika Klaic at [email protected]

Important Information

FRV’s standard practice is to appoint at the advertised salary level

Applicants must be an Australian Citizen or Permanent Resident to apply for this position .