Administrator / Rosterer – Full Time

Dandenong Mon–Fri, 9am–5pm

Play a vital role in a growing NDIS organisation where your initiative, people skills, and problem-solving abilities make a real difference every day.

We're now looking for a sharp, motivated and tech-savvy Administrator / Rosterer to join our team. You'll help ensure our supports run smoothly, our workers are rostered efficiently, and our participants receive the service they deserve.

About the Role

You will:

Be the first point of contact for client, family, and staff enquiries via phone and email – always professional, helpful, and solution-focused

Create and manage daily and weekly staff rosters based on participant needs and staff availability

Handle last-minute changes, sick calls, shift swaps, and urgent support gaps

Approve shifts in a timely manner, ensure accurate timesheet processing, and assist with payroll checks

Read progress notes, flag any concerns, and follow up with staff or Client Services

Manage staff clock-ins/outs and address discrepancies quickly and professionally

Maintain and update client and staff records, ensuring all documentation is accurate and compliant

Assist with onboarding new staff, compliance tracking (e.g. police checks, NDIS screening), and training reminders

Take initiative in resolving issues, improving systems, and keeping things running efficiently

Support general office admin duties like filing, data entry, supplies, and template management

Assist with marketing content, social media, flyer design, and community outreach initiatives

Support Management with ad hoc tasks and internal projects

Use software like G Suite, ShiftCare, Canva, and other digital platforms confidently and efficiently

We’re Looking for Someone Who Is:

Tech-savvy, confident with scheduling tools, databases, CRMs, and communication systems

A strong communicator – clear, friendly, and professional over phone and email

Self-managed – able to work independently, take initiative, and own tasks end-to-end

A fast learner, quick to pick up new systems and processes

A natural problem-solver, calm under pressure, and able to think on their feet

Committed to great customer service, both internally (with staff) and externally (with clients)

Organised, detail-oriented, and able to juggle priorities in a busy environment

Passionate about helping others and supporting a team that makes an impact

Interested in contributing to the growth and success of a values-based NDIS provider

Requirements

NDIS Worker Screening Check

National Police Check

Valid Driver’s Licence

Experience in administration, rostering, or disability services (NDIS experience highly valued)