Financial Services Officer- Credit Management | Part-time hours (24 hours)

Warrigal Central | Located at our newly built Oak Flats office

Join a 2025 award-winning Illawarra-based organisation, proudly recognised with the Xref Engage Best Workplace Award and the Change Champion Award.
We're seeking a detail-oriented and proactive Financial Services Officer– Credit Management to join our high-performing team. In this role, you'll be responsible for managing Warrigal’s debtor accounts—monitoring overdue payments, negotiating repayment plans, and collaborating with external agencies to ensure financial sustainability. If you’re passionate about contributing to a positive workplace culture while making a real impact on organisational outcomes through effective debt management, we want to hear from you.

About Warrigal

At Warrigal, our vision is simple yet profound: to create a world where older people feel known, loved, and connected. Our values – Integrity, Respect, Innovation and Compassion - guide our approach and purpose—Enabling older people live their best lives on their terms. We’re dedicated to providing dignity, community, and belonging to all older people.

We believe in creating joyful experiences, lasting memories, and a society that celebrates aging. Every team member at Warrigal contributes to this legacy, ensuring it continues to inspire generations to come.

The opportunity

You will take on a key role as Financial Services Officer – Credit Management, helping to manage and monitor Warrigal’s customer accounts and ensure a respectful, effective approach to debt recovery. You’ll work to identify overdue debts, follow up with customers, and negotiate fair repayment arrangements that align with our values and financial responsibilities.

You will collaborate with teams across Warrigal as well as external partners, including debt collection agencies, to resolve outstanding accounts and minimise financial risk. Your day-to-day will include preparing correspondence, maintaining accurate records in our systems, and using financial data to track progress and support informed decision-making.

This role is well suited to someone who’s detail-oriented, confident working with numbers, and comfortable managing conversations around payments. If you’re proactive, empathetic, and ready to contribute to a purpose-driven organisation, this could be the opportunity for you.

What you’ll bring

• You’re a detail-oriented finance professional with a strong background in credit management and a genuine commitment to building respectful, solutions-focused relationships with customers and stakeholders.
• With proven experience in managing debtor accounts, negotiating repayment plans, and applying best-practice collection strategies, you balance empathy with accountability to deliver fair and sustainable financial outcomes.
• You bring strong communication and negotiation skills to every interaction—whether you're working with customers, internal teams, or external agencies—and are confident navigating sensitive conversations around payments with professionalism and care.
• You’re passionate about contributing to a positive workplace culture and are proactive in identifying opportunities for process improvement, data-driven decision-making, and cross-team collaboration.
• Experience in aged care, not-for-profit, or similarly values-driven sectors is highly regarded, especially if you understand the unique financial considerations and compliance requirements in these environments.

What we offer

• Part time- 24 hours per week
• Hourly rate $37.06
• Career break schemes, additional purchased leave and more
• Commitment to on-going professional and career development
• Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
• 24/7 access to mental, physical, social and financial support via EAP.

What it takes to do this work

Essential:

• Credit Control Experience: Demonstrated experience in a credit control or similar finance-related role.
• Systems Proficiency: Strong working knowledge of ERP/accounting systems and high-level proficiency in Microsoft Office, particularly Excel.
• Communication Skills: Excellent verbal and written communication abilities, including professional telephone manner and strong interpersonal skills.
• Negotiation Expertise: Proven negotiation skills with a solid understanding of effective collection strategies and techniques.
• Team Collaboration: Ability to work collaboratively as a supportive and effective team member.
• Relationship Building: Strong capability to develop and maintain positive working relationships with a wide range of internal and external stakeholders.

Desirable:

• Industry Knowledge: Previous experience in the Aged Care sector, with familiarity with the Aged Care and Retirement Village Acts.
• Legal Awareness: Understanding of legal frameworks and requirements related to debt collection.
• ERP Experience: Prior experience using the Epicor ERP system.

What our people love about working here:

A supportive, passionate culture: It’s a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at – every day.

Leaders who value you: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued – every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness and connectedness. On a big picture level, we’re challenging ageist thinking in Australia. This is the Warrigal Way.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.

Do work that matters to you

This is your chance to do work that matters, and make a meaningful difference to the lives of Australia’s older community – now and in the future.

JOIN US AND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.

Are you keen? Then don’t delay applying. We review applications as we get them and will close the vacancy once we find the right person.

Got questions? You can contact [email protected] but please don’t send applications through email – we can’t accept them.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.