Your new company

Hays Recruitment has partnered with a fast-growing and dynamic food and beverage retail brand who are currently seeking a driven and experienced Operations Manager to lead its Australian network of stores. With a strong focus on customer experience, operational excellence, and team development, this is a fantastic opportunity to join a business that values innovation, quality, and people.

Your new role

As the Operations Manager, you will be responsible for overseeing the performance, efficiency, and customer experience across multiple company-owned and franchise locations. This is a hands-on leadership role ideal for someone who thrives in a fast-paced, field-based environment.

Key Responsibilities

• Lead daily operations across multiple retail sites, ensuring consistency and excellence.
• Drive compliance with SOPs, hygiene, safety, and service standards.
• Recruit, train, and coach store managers and frontline teams.
• Monitoring KPIs
• Manage inventory, ordering and wastage.
• Lead new store openings, including recruitment, training, and pre-launch readiness.
• Support franchise partners with operational guidance and compliance.

What you'll need to succeed

• Demonstrated experience managing multi-site operations. Food and beverage/retail background essential.
• Proven leadership and team development skills.
• A driving licence as travel will be required.
• Strong knowledge of food safety, service standards, labour, and inventory management.
• Candidates who speak Thai or Mandarin are highly desirable to support effective communication with overseas teams.
• A hands-on, field-oriented leadership style.

What you'll get in return

• Join a growing brand with exciting expansion plans.
• Lead a passionate, high-performing team.
• Enjoy a collaborative and supportive work culture.
• Competitive salary package with growth opportunities.

What you need to do now

If you are interested in this role, please apply online or email [email protected] or call 0396049622.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.