Systems Support Officer – Aged Care Sector | 0.9 FTE | Workplace: On Site | Permanent Part Time | $44.58 per hour

What You’ll Get in Return:

You’ll work for a well-known and respected aged care provider in the South West, this role offers a competitive hourly rate and benefits package:

• A family-orientated organisation that values work-life balance.
• To foster a sense of pride and unity among our employees uniforms are provided.
• Work for an organisation that demonstrates true commitment to creating a positive and empowering culture.
• Our office locations have free onsite parking and are close to public transport.
• NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!
• Access to our Employee Assistance Program.
• Opportunities for professional development.
• On the job support from our Finance and Systems Administrator.

Plus:

Laundry Allowance.

About Us

South West Community Care is a not-for-profit Organisation and Registered Charity local to the South West, providing aged care and in-home services to the local community. It is managed by a Chief Executive Officer (CEO) who is supported by a Chief Governance Officer and Management Team overseeing operations and supporting a team of over 120 employees and volunteers. The CEO, in conjunction with a volunteer Board of Management, sets the strategic direction for the organisation.

South West Community Care is managed locally and embraces the ‘Wellness’ Approach when delivering care to eligible older Australians in the Community approximately 1000 clients currently, providing services designed to maintain independence dignity and quality of life for our ageing community. These services are delivered by compassionate and caring staff working within the guidelines set out by the Aged Care Charter of Rights and Code of Conduct for Aged Care to deliver person centred care to optimise positive outcomes.

Our Culture

What makes working with us so special is our culture, one that embraces our client focus values (Integrity, Excellence, Compassion and One Team) and shared commitment to the development of high performing teams. We are proud to recruit, train and retain the most talented professionals in the South West, who share our client and safety focus (zero harm) approach. Our employees are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout our organisation.

Position Responsibilities

As a Systems Support Officer you will be responsible for and assisting with:

Developing & Managing Organisational Systems - assist with the development and management of our information systems to ensure a cohesive interface between software products, government reporting mechanisms and portals.

Systems – troubleshooting, data cleansing, providing recommendations for improvements.

Stakeholder Engagement - communication, collaboration, and building relationships with stakeholders.

User Access - managing user permissions to ensure only authorised individuals can access specific resources, applications, and data.

Training – provide end user training for Client Management Systems.

To thrive in this role you will have:

• Certificate IV in Computer Science, Information Technology or a related field.
• Proven ability to provide technical guidance to drive best practices in a Client Management System.
• High standards of general IT and office systems skills, particularly Microsoft Applications.
• Strong analytical and problem-solving skills to identify and resolve issues.
• Excellent written and verbal communication skills, including the ability to build relationships.

Office Base Location

Based at the Australind Office but will be required to work from other sites.

How to apply for this role

How to apply for this role - you will need to provide the following as attachments to your application:

• An up to date resume (4 pages maximum).
• Certificate IV in Computer Science, Information Technology or a related field.
• A National Police Certificate that has been obtained within the last 6 months.

**IMPORTANT**

When you submit your application for this vacancy, you will be sent a system generated email requesting you to complete our screening questions (this email may go to your junk mail). The screening questions are an integral part of our recruitment process and your application will not progress if you do not submit your responses by the closing day and time.

CLOSING DATE: 9:00 am (Western Standard Time) on Thursday – 21 August 2025.

Applications received that do not meet the above requirements will not be considered for this position.

Contact

If you require any further information in relation to this role please contact Nicole Miles, Finance and Systems Administrator, on (08) 9782 4000.

Our Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including a minimum of two reference checks and a pre-employment medical assessment that will include a supervised drug and alcohol test.

You will need to provide a National Police Certificate, no older than 6 months, with your application to be considered for this vacancy.

We reserve the right to commence the recruitment process while the vacancy is open.

Recruitment Agencies or Third Party applications will not be considered.