Transcord: Driving the community closer

Transcord Community Transport is a trusted not for profit (NFP) registered charitable organisation, supporting community wellbeing by providing transport to people living with a disability or who find it unsafe to drive due to health issues. Our services offer people with low mobility more personal autonomy and help to improve their quality of life through social inclusion and access to recreational activities. Transcord is recognised as a leader in the delivery of safe, reliable, and affordable transport across the Gold Coast.

The opportunity

We are looking for two part-time Booking Clerks to work in the service operations team. This is an onsite role based in our Southport office, working 2 days per week (Monday, Tuesday, Wednesday and Friday available), from 8:00am - 4:00pm.

The core purpose of this role is to engage with Transcord’s clients over the phone and support them to book transport services. This role would suit a person who wants to contribute to the community by assisting NDIS and Aged Care clients with their mobility needs.

Experience we are seeking

All of our Booking Clerks undertake comprehensive training on how to use Transcord’s client management system. As you will be engaging with vulnerable client groups, we look for a team member who is patient, understanding, and can provide a positive experience to our clients.

Candidates will need to have the following skills and qualities:

Technically competent in Word and Outlook with ability to quickly learn new IT systems

Good knowledge of the Gold Coast and surrounding areas

Strong and clear English-speaking communication

Good organisational skills

Be a positive and collaborative team member who shares in the team’s success, and

Have experience working with organisations supporting vulnerable client groups or a desire and ability to learn.

Pre-Employment Checks

Successful completion of a National Police Check, NDIS Worker Screening Clearance, and NDIS Worker Orientation Module is a mandatory requirement for all Transcord employees.

How to apply

Click 'Apply Now' and attach a copy of your CV and cover letter. The cover letter should address:

Why you are interested in a Bookings Clerk role with Transcord

How you meet the selection criteria

Transcord is an equal opportunity employer and welcomes diversity and inclusion in all ways throughout the organisation. We make every effort to ensure our services and workplace offer a safe, flexible, and collaborative environment for all people.