Client Focused Services (CFS) is committed to providing excellence in support care to our clients. CFS are specifically tailored to providing specialised support services to the deaf community. We are a dedicated and passionate team who give our clients “Great Support with Thought”. As our company is growing (which we are very excited about!), an opportunity has emerged for an experienced full-time Client Services Bookings Officer to join our team 5 days a week.

Position responsibilities:

Coordinating bookings and rosters for clients and support workers

Acting as a central point of contact for all support service and roster enquiries

Communicating roster schedules (and changes) to staff and clients

Responsible for logistics around events and client supports

Providing administrative support to management and staff

Position duties:

Generating rosters for support workers and clients using rostering software (ShiftCare)

Answering inbound enquiries from clients, external organisations and stakeholders

Responding (via phone, text, email, etc.) to client and support worker enquires and to update of rostering changes

Assisting with general administrative duties to support staff and clients

Escalating issues to Service Delivery Manager

Assist the Service Delivery Manager with event planning

Ability to communicate within the Deaf community and willingness to further develop Auslan skills

Skills:

Flourish in a fast-paced environment

Ability to continuously priorities client tasks

Logistically minded

Advanced scheduling and planning

Organised and time management

Knowledge:

Strong understanding of the NDIS

Good understanding of Deaf Awareness and /or Aged Care

Some understanding of Auslan and a willingness to further develop these skills

Attributes:

Able to handle high pressure and changing situations

Empathetic and compassionate toward people with a disability (Deaf)

Creative in approaching challenges

How to apply

Send a one-page cover letter explaining what excites you about this role and outline your previous experience and suitability. Please also include a two-page CV (experience dating back 7+ years does not need to be included). Failure to comply with these requirements will result in your application being rejected. We appreciate your attention and look forward to your application.