Contact Centre Agent

• Permanent Part Time | Experience work-life balance
• Burwood East | Car parking on site | Close to shops
• Inbound Call Centre position | Excellent Team Engagement

Eastern Health

Eastern Health Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan - which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.

About the role

• Permanent Part Time Hours - Monday to Friday 1600-2100 with the opportunity to pick up additional shifts ad hoc.
• This is a role with the possibility of working some shifts remotely from home after 3 months in the role.
• Are you looking for a challenge where you can make a difference in people's lives? This may be the role for you!
• Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.

What's involved?

To ensure our callers are able to connect with us, our Contact Centre is open Monday to Sunday from 7am to 11pm.

About you

• Engaging with the community and providing guidance on available services
• Professionally interacting with internal Staff and Departments across all sites
• Liaising with Eastern Health Doctors via a priority response line
• Showing empathy and understanding on an individual basis
• Thinking outside the box
• Working well under pressure, reliable and flexible
• Team Player

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates.
If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date.
• We do not accept recruitment agency applications.

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description link

Contact Person: Karen Chalmers

Contact Email: [email protected]

Job Posting End Date: 04/09/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day