Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

We are seeking someone with a customer service and/or an administration background to join our team at Colac to work on a full-time basis, as a District Support Officer.

This exciting, ongoing office-based role works within a positive, supportive and close-knit team and offers excellent opportunity for growth and development within the CFA.

Key responsibilities of this varied role will involve:

• Provision of customer service and general administrative and office support.
• Data entry, database and systems coordination.
• Records administration.
• Liaison with external suppliers to generate quotes
• Liaison and communication with a wide range of external and internal stakeholders to ensure an effective service delivery.
• Accounts payable administration.
• Providing support at meetings including, organising and scheduling, agenda preparation, venue and catering requirements.
• Participation in Incident Management support roles appropriate to experience and qualifications.

This is a fantastic opportunity and would suit an all-rounder who enjoys a variety of duties whilst providing exceptional customer service.

About You

The ideal candidate will be hands on and keen to join a small team. You will have a strong commitment to teamwork and be looking for a role within a fast-paced team.

Additional requirements include:

• Motivation and enthusiasm with demonstrated administration experience and excellent attention to detail.
• Efficient computer skills including working knowledge of Office 365 (Excel, Outlook, Sharepoint, Word - knowledge of finance applications will be a bonus).
• Experience interacting with people at all levels and be able to work with minimal supervision in a proactive manner.
• Excellent written and verbal communications skills.
• Adaptability, positive attitude a willingness to learn and a desire to demonstrate your initiative.
• Self-motivation and a willingness to pitch in where needed.
• Excellent organisational and time-management skills and a proactive and autonomous approach.

Please note, some travel and after-hours work may be required for this role.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 17 August 2025

Please note: Interviews for shortlisted candidates will take place at the Colac District Office on Monday 25th August

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]