ABOUT MELALUECA
Melaleuca Australia (Melaleuca) is a nationally recognised specialist organisation supporting migrants, humanitarian entrants, and people from culturally and linguistically diverse (CaLD) backgrounds in the Northern Territory (NT). Since 1997, we have been delivering integrated services across settlement, health and wellbeing, and community development. Nationally, we are one of five Humanitarian Settlement Program providers and one of eight organisations supporting survivors of torture and trauma. We also coordinate Migrant and Refugee Health services in the NT.

Beyond service delivery, Melaleuca provides expert advice to government, contributes to national and NT policy, and champions the self-determination of multicultural communities. As Chair of the NT Settlement Services Network, we build the capacity of organisations serving multicultural clients and strengthen collective impact. We also work with the wider community to close systemic gaps and foster belonging through initiatives like our social enterprise, Mela Kulcha.

Our vision is a world where everyone belongs.

Read more about us on our website https://melaleuca.org.au/

THE ROLE

The Project Coordinator Housing is responsible for leading a targeted sector transformation project that improves provision of affordable and safe private rental housing to refugee and migrant communities. The role is outward-facing and works across sectors and communities to create meaningful, sustainable housing opportunities for Melaleuca clients.

Key functions include:

Engaging the real estate sector to establish long-term partnerships that increase fair access to rental properties.

Mobilising communities to identify and offer shared living options (e.g. granny flats, spare rooms) as viable housing pathways.

Systemic advocacy to influence housing equity and reduce discrimination in tenancy access.

Note: This role is 0.6FTE Part-time, on a fixed term six (6) month contract.

KEY RESPONSIBILITIES

1. Engagement with Real Estate Sector and Community Housing Pathways

Proactively engage real estate agencies and property managers open to partnering with Melaleuca to improve access to private rentals.

Build relationships with community members who may offer informal rental options (granny flats, room rentals, shared living).

Share Melaleuca’s vision for inclusive housing access, including client preparedness, cultural safety, and settlement supports.

Facilitate introductions between sector stakeholders and Melaleuca leadership to nurture long-term housing relationships.

Lead or co-deliver small forums and events to build collective understanding and commitment to fair housing.

Design and implement a community housing campaign that encourages shared living offers from members of the general community.

2. Client Engagement and Housing Advocacy

Maintain and update a working spreadsheet of real estate and shared living leads for referral matching.

Connect client services teams with agents or community contacts who have indicated housing availability.

Facilitate learning opportunities for agents and community members to understand client sensitivities and how to support diverse tenants.

Act as a systemic advocate for multicultural clients, challenging discriminatory practices and promoting equity in housing access.

3. Administration

Maintain appropriate administrative records, data, and housing leads to support effective tracking and accountability.

Contribute to internal reports and project documentation as required by the Senior Leadership Team.

4. Relationship Management

Maintain strong, respectful and solutions-focused relationships with:

o Real estate agents and property managers

o Community members and informal landlords

o NT Government and sector bodies

o Melaleuca client services staff and volunteers

Represent Melaleuca professionally and constructively in all external engagements.

5. Organisation wide

Comply with Melaleuca policies, procedures and values, and positively reflect the organisation at all times.

Comply with Melaleuca’s commitment to safeguarding children. Melaleuca Australia is a child safe organisation and is committed to safeguarding children and young people. Melaleuca has zero tolerance for child abuse and will contribute to providing an environment in which all children and young people feel safe, supported and respected.

Support a work environment that is free from discrimination, harassment, bullying and refrain from engagement in any activities that may be offensive, humiliating, uncomfortable for; or derogatory towards; other staff or the community.

Develop and maintain professional and respectful working relationships with all staff, stakeholders and clients, using cultural humility.

Participate in supervision and debriefing as required.

Participate in essential and non-essential Professional Development (PD) and maintain personal records of all PD to ensure ongoing upskilling. Participate in performance reviews on a regular basis with Manager.

Attend meetings, training, toolbox, team building and other client related forums that may occur outside of workhours, and as required by the organisation.

Actively contribute to the continuous quality improvement of the organisation.

You may be required to undertake other duties as reasonably required, in line with your appointed role and/or skills.

***To be considered for this role, you must address the selection criteria***

SELECTION CRITERIA

ESSENTIAL

Demonstrated experience in the real estate, property, or tenancy support sector, including leasing, tenancy management, or property coordination.

Proven ability to build respectful, strategic relationships across sectors, particularly with real estate agents, housing providers, and diverse community stakeholders.

Strong understanding of barriers faced by refugee and migrant communities in accessing private rentals or housing systems, and a commitment to housing equity.

Excellent interpersonal, advocacy, and communication skills, including the ability to engage with both professionals and community members with cultural humility.

Experience planning and delivering community engagement or stakeholder initiatives, such as campaigns, information sessions, or small-group forums.

Strong organisational and time-management skills, with the ability to independently coordinate a project, meet deadlines, and adapt to changing priorities.

DESIRABLE

Experience working with culturally and linguistically diverse (CaLD) or refugee communities, particularly in housing, settlement, or advocacy contexts.

Familiarity with NT housing systems, tenancy legislation, or community housing initiatives.

Experience in delivering community education, stakeholder workshops, or sector briefings, especially on inclusion or access issues.

Knowledge of anti-discrimination laws and tenancy rights, particularly as they apply to vulnerable populations.

Experience in short-term project coordination, including reporting and stakeholder engagement in a not-for-profit or advocacy environment.

LICENCES/CLEARANCES

Current class c driver’s licence

Current NT Ochre Card (Working with Children clearance)

Right to work in Australia

Satisfactory national criminal history report

WHY WORK WITH US?

We embrace diversity and inclusion and contribute to making a real difference in the lives of our clients and the community we live in.

Wellbeing activities for employees

Highly supportive and friendly team environment

Access to an Employee Assistance Program for you and your family

Salary packaging

HOW TO APPLY

If this role is of genuine interest, your application must include:

A copy of your current resume; and

A cover letter addressing the Selection Criteria outlined above and your relevant experience.

Position Description can be downloaded from our website: melaleuca.org.au/employment

Please email your application to: [email protected]

THIS POSITION IS FOR IMMEDIATE START.

Please submit your application as soon as possible as shortlisting for this position and interviews will commence immediately - on a rolling basis.

Applications for this position may be closed earlier than anticipated or extended at the discretion of Melaleuca's Recruitment Team.

EOI from third party job agencies/boards will not be considered.

Unsuccessful applicants may be placed on an eligibility list for future employment. However, if you don't hear from us that means you have not been successful in progressing to the interview stage at this time. We thank you for your application and interest in working with Melaleuca .