Stretch yourself with client-facing responsibilities delivering data-driven, results-focused campaigns leveraging both traditional and digital media

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IF YOU SUBMIT AN APPLICATION
PLEASE CHECK YOUR JUNK AND SPAM FOLDERS
FOR A RESPONSE FROM US
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Please submit your application today -
we are hiring now for immediate placement.

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If you’re an ambitious, adventurous and fearless individual looking for your next BIG THING, then this might be the perfect job opportunity you’ve been waiting for!

We’re looking for a driven, focused, outgoing and friendly high-performer with a knack for integrating technology, sales, marketing and support to provide OUTSTANDING customer service.

This is not just a job. It’s an opportunity to unlock your potential by leveraging your unrivaled skills, strengths and gifts, working alongside a multidisciplinary team of highly skilled and experienced professionals who are eager to support you in this role.

What sets you apart from the pack is your ability to combine the technical skills and attributes listed below with extraordinary social skills – you’re patient, lively and friendly, and above all else, you truly care about your work and the client results.

You are strategic, digitally-savvy, nurturing and engaging. You’re unstoppable. You have an insatiable “can’t-wait” and “can-do” attitude. You relish the chance to achieve targets, build and maintain relationships with clients and colleagues, and leverage technology to work smarter – not harder or longer.

You’re eager to be unchained and given the green light to navigate this great role into uncharted areas of innovation, client satisfaction and career growth.

Your approach will be outcome and results focused – you will relish turning opportunity into gold. Our goal is to thrive and flourish WITH our clients by achieving their goals and objectives, cost-effectively. You share this ethos and drive and push yourself to achieve success, both honourably and ethically.

You will be able to talk-the-talk with C-Level business leaders and rub shoulders with high-achievers but MUST be prepared and ready to back it up with delivery on promises. You must be dependable and able to provide high-quality and reliable customer service.

Currently, we’re in our next “growth phase” and looking for fresh talent.

Rest assured we haven’t achieved our market-beating results by micromanaging our people. To the contrary, we hire the best talent we can find, offering a wide-range of professional development opportunities for personal growth with the autonomy and flexibility for each person to opt-into at their discretion.

When you join our multidisciplinary team, you will have the autonomy and flexibility needed to make your own decisions and determine your own working hours. We are a fully remote company, leveraging an asynchronous collaborative team structure without a physical office location. We want you to leverage our business tools and assets to work smarter, not longer or harder.

This is what makes us different

This position consists of two primary elements: A customer-facing aspect and campaign activation delivery.

You might be glad to know that this is not a sales role but rather a customer support role. As our customer service champion, you have an endless commitment to providing value at EVERY step and during EVERY interaction with our clients.

You will act as our representative and the primary point of contact for any client concerns such as product enquiries, support requests or campaign deliveries.

Your strong interpersonal skills will help guide our clients to establish clear goals and milestones, manage product implementation and service delivery, as well as encourage deeper value-driven service adoption through upsells and renewals. You will work intimately with our self-organising team to respond to client needs and turn our clients into raving fans, which as you know is the best form of advertising.

While you need to possess excellent interpersonal skills, you also need the technical skills required to get the technology to do what you promised it would. In this campaign activation role, you will be responsible for the activation of marketing and advertising campaigns.

Using your technical skills, you will launch marketing campaigns, that not only run like clockwork, but most importantly, achieve their top objectives, like increased engagement, sales and conversions. You will need to possess expert knowledge of media advertising strategies that work, how to get website traffic to convert, campaign optimisation and SEO/SEM/Social best practice.

As a results-focused team, we know putting all our eggs in one basket will not produce optimal results for clients. Your integrated, multi-channel approach will integrate digital media, TV, Radio, OOH and Print for maximum impact. You know traditional marketing is evolving – you welcome this challenge with keen anticipation to be a part of the exciting metamorphosis.

Client Relationship Management & Growth

• Serve as the primary point of contact for clients, ensuring they feel supported, informed, and confident in our media and creative strategies.
• Proactively identify opportunities to add value, ensuring clients see us as strategic partners, not just service providers.
• Maintain a structured feedback loop, gathering insights on campaign performance and aligning client expectations with reality.
• Anticipate client challenges and concerns before they arise, proactively offering solutions and adjustments.
• Work closely with the Head of Media and Media Specialists to ensure client objectives are met, and results continue to improve.
• Provide regular performance reports to clients, translating media data into clear insights and actionable recommendations that make sense for their business.
• Be able to calculate and articulate the ROI for each strategy.

Client Strategy & Commercial Impact

• Help clients understand the commercial impact of media decisions, focusing on what drives ROI rather than vanity metrics.
• Manage client expectations, ensuring focus stays on high-value activities and preventing unnecessary scope creep or distractions.
• Facilitate strategy meetings with key stakeholders, ensuring alignment on objectives, budgets, and performance benchmarks.
• Spot upsell and growth opportunities, working with the Head of Media to expand the scope of services where appropriate.

Internal Coordination & Team Accountability

• Act as the bridge between clients and internal teams, ensuring projects are delivered on time, within scope, and with excellence.
• Hold internal teams accountable to client commitments, ensuring clear deliverables and follow-through.
• Manage client onboarding, ensuring a seamless transition into our systems and processes.
• Ensure all client requests are prioritised effectively, balancing urgency with strategic importance.
• Write clear and detailed briefs so the team can execute projects seamlessly.

Process & Efficiency Improvements

• Identify opportunities to streamline communication and workflows to enhance the client experience.
• Leverage AI tools and automation where possible to improve reporting, communication, and account management.
• Regularly review and refine client success processes, ensuring best practices are consistently applied.

As you can see, this is a diverse and exciting role where change and never-ending improvement are a requirement of success.

You don’t need to be an expert on everything, but having experience in media and managing large client assignments within multiple stakeholder environments is a must. You must also be able to show a solid track record of relevant experience.

Candidate Criteria

We are looking for someone who:

• Can manage the quoting and scoping process and follow our process autonomously.
• Is a strong communicator, able to build rapport, influence stakeholders, and keep conversations focused on value and impact.
• Can balance client needs with agency priorities, ensuring realistic expectations and effective resource allocation.
• Has a commercial mindset, able to align media strategies with business objectives and identify upsell opportunities.
• Thrives in a fast-paced, high-performance environment, juggling multiple accounts without dropping the ball.
• Understands digital media, performance marketing, and the key metrics that drive success.
• Is proactive—doesn’t just react to problems but anticipates challenges and offers solutions before they escalate.
• Can simplify complex media concepts for clients, helping them focus on the most important performance indicators.
• Knows how to manage difficult conversations, keeping clients engaged and satisfied while ensuring internal teams stay on track.
• Has experience with AI tools or automation to improve client communication and reporting efficiency.
• Proficiency in verbal and written English is mandatory and will be tested at the beginning of the selection process. Please do not apply unless you are conversationally fluent in English.

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Our Hiring Process

Please submit your application through the Seek portal and resist the temptation to reach out through social media or otherwise. We cannot respond. We need to treat all applicants fairly and equitably via a detailed process we have created to make sure everyone has a fair go.

This specifically means not calling or texting our phone number, emailing or submitting questions or clarifications via our Contact Us form. Please communicate via the hiring process instructions provided that are designed to ensure this happens in an orderly manner for us to respond to each applicant and respondent appropriately.

Also, please note that due to the large number of people who apply to jobs in bulk, there are hundreds of applicants per role which means we are not able to confirm reception of submissions until the final (short list) stage of the process.

We thank you for your collaboration and understanding.

Please submit your application today -
we are hiring now for immediate placement.

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About Ultimate Edge Communications

Ultimate Edge Communications (UEC) was founded in 2014, by Aleisha McCall, finalist of B&Ts “30 under 30 Entrepreneur” and a former international figure skating champion.

Our Unique Selling Proposition (USP) is:

"We're relentless trailblazers on the leading edge, delivering fully integrated data-driven media, creative design, and marketing automation & intelligence by intimately collaborating with high-growth brands seeking long-lasting market-beating results from an infectiously passionate team."

UEC's client value proposition begins with expert media buying, which involves establishing a strategic balance between traditional offline and digital media spending. Once the budget allocation is defined, we proceed with the tactical deployment of funds across selected channels to optimise target market reach, setting the stage for everything that follows.

The second step is to create design elements tailored to each channel, ensuring optimal conversions and coherent brand reinforcement. The collaboration and synchronisation of media and creative design contribute to UEC's superior performance compared to other agencies and internal marketing departments.

Building on this momentum, the third element integrates lead generation and client acquisition activities to create a cohesive customer journey that leads to higher conversion rates. This is made possible through sophisticated automated workflows that enhance the customer experience, reduce attrition, and substantially improve customer satisfaction, ultimately reducing operational costs. While UEC focuses on media, sales, and marketing, the systemisation of multiple customer journeys leads to organisational improvements and benefits from economies of scale, enabling clients to grow rapidly without significant additional human resources.

Embracing cutting-edge technologies, including artificial intelligence, machine learning, heuristics, predictive modelling, and data analytics, is the final piece of the puzzle in producing market-beating ROI results. This involves creating a self-reinforcing feedback loop that applies highly sophisticated mathematics and statistical techniques to optimise all moving components. Through this process, we manage, monitor, and adjust each variable to maximise profits at minimal cost while maintaining the highest quality and brand integrity.

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PLEASE CHECK YOUR JUNK AND SPAM FOLDERS
FOR A RESPONSE FROM US

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No recruiters, please.

Please note that Australian-based applicants must have working rights in Australia with an ABN or TFN. The hourly rate is inclusive of superannuation which is the contractor's responsibility.

Overseas applicants are encouraged to apply. Proficiency in verbal and written English is mandatory and will be tested at the beginning of the selection process. Please do not apply unless you are conversationally fluent in English.

All overseas payments are made via PayPal or WISE, every month, in Australian Dollars. Please note that all transaction and foreign exchange fees are the responsibility of the applicant.