Position Title: Retail Salesperson – Auto Spec 4x4

Reports To: Sales Manager, Auto Spec 4x4

About Integrated Brands Group

Integrated Brands Group is a family-owned business managing innovative brands, including Auto Spec 4x4, a leader in premium 4x4 accessories, Our mission is to deliver top-tier products and services that meet the diverse needs of our customers across Australia. We strive for operational excellence, quality service, and continuous growth.

Our Sales Team Is Evolving – And We’re After the Best.
As we reshape our sales force, we're focused on finding the best possible talent—regardless of location. Whether you're based in Perth and keen to work from one of our dedicated showrooms, considering a relocation for the right opportunity, or you thrive in a remote work environment, we want to hear from you. If you’re passionate about 4x4, customer service, and smashing sales targets, we’re committed to building a role around the right person.

The Retail Salesperson is responsible for managing and growing retail sales of Auto Spec 4x4 products. This role requires engaging customers, providing product recommendations, and ensuring a high-quality customer experience from inquiry to post-sale follow-up. A core part of the role includes timely and accurate management of sales leads within defined KPI timeframes, ensuring a clean sales pipeline. The ideal candidate will take accountability for sales targets, lead management, and customer satisfaction.

Customer-Centric Focus: Ensuring that retail customers are consistently supported throughout their buying journey.

Key Responsibilities

Retail Sales & Customer Engagement

· Drive retail sales of Auto Spec 4x4 products by providing exceptional service and product expertise.

· Engage with customers via phone, email, or online inquiries to understand their needs and offer tailored product recommendations.

· Achieve and exceed retail sales targets, consistently driving growth in revenue.

Lead Management & Sales Pipeline Accountability

· Ensure all leads are managed within set KPI timeframes, including timely follow-up, quoting, and conversion to sales.

· Maintain a clean, organised sales pipeline in Gorgias and Shopify, ensuring no leads are neglected or delayed.

· Regularly update the sales pipeline, moving leads through the funnel efficiently to maximise conversions.

Product Knowledge & Recommendations

· Provide detailed, accurate product knowledge to ensure customers make informed decisions.

· Offer expert advice on product selection, installation, and usage to meet customer needs.

Self-Learning:

· Take personal responsibility for staying up to date with the Auto Spec 4x4 product range and industry best practices.

· Proactively seek out resources, attend training sessions, and engage with suppliers to enhance product knowledge.

· Regularly update personal knowledge on product changes and new releases to provide expert advice to customers.

Sales Execution & Order Processing

· Input and track all customer interactions, quotes, and orders accurately within Gorgias and Shopify.

· Ensure timely processing of customer orders, coordinating with logistics for smooth delivery or installation.

· Follow up on all sales inquiries promptly, providing customers with product information, quotes, and shipping or installation details.

Post-Sale Support & Customer Satisfaction

· Provide follow-up after delivery or installation to ensure customer satisfaction.

· Address any issues related to product delivery or installation with the client, working to resolve them efficiently.

· Actively seek customer feedback and reviews, ensuring continuous improvement in the customer experience.

Key Performance Indicators (KPIs)

Lead Response Time: All leads are contacted and managed within the designated timeframes to ensure optimal sales conversion.

Sales Pipeline Health: A clean, updated sales pipeline with accurate tracking of all leads and timely movement through the funnel.

Achievement of Sales Targets: Meeting or exceeding set retail sales goals.

Customer Satisfaction: High customer satisfaction scores, reviews, and Net Promoter Scores (NPS).

Order Accuracy & Timeliness: Ensuring all orders are processed correctly and delivered or installed on time.

Product Knowledge: Stay up to date with product offerings and maintain a strong grasp of industry best practices.

Required Skills & Experience

Sales Skills: Proven experience in retail sales, preferably in the 4x4 or automotive industry.

Lead Management: Strong ability to manage sales leads within set KPI timeframes to ensure pipeline health and drive conversions.

Customer Service: Excellent customer engagement skills, with a focus on delivering a positive buying experience.

Communication: Strong verbal and written communication skills.

Attention to Detail: Ability to accurately input and manage sales orders and customer details.

Technical Knowledge: Familiarity with 4x4 products and their installation (preferred but not required).