About the role
Join the customer service team at RAM Equipment, a leading earth-moving equipment hire and sales company. As a Customer Service Representative, you will be the friendly face and voice of our company, responsible for providing exceptional support to our valued clients. This full-time position is based in our Richmond, SA office, where you will play a key role in maintaining strong customer relationships and contributing to the overall success of the business.

What you'll be doing

Handle a high volume of inbound calls, emails and client inquiries with professionalism and efficiency

Respond to customer requests and queries in a timely and accurate manner

Process orders, returns and other customer transactions accurately

Process hire bookings and coordinate logistics with internal teams

Collaborate with the sales and operations teams to ensure seamless customer experiences

Maintain accurate records and documentation of all customer interactions

Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

Minimum 2 years' experience in a customer service or client-facing role, ideally in the construction or industrial equipment industry

Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service

Excellent problem-solving and critical thinking skills to handle a diverse range of customer inquiries

Proficient in using customer relationship management (CRM) systems and other office productivity software

A team player with a positive attitude and the ability to work collaboratively

Good time management and organisational skills to manage a high volume of tasks and deadlines

What we offer
At RAM Equipment, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will enjoy:

Opportunities for professional development and career advancement

A collaborative and inclusive team culture that values work-life balance

Convenient location

Be part of a business that’s growing and making an impact

About us
RAM Equipment is a family-owned business that has been providing reliable equipment and services to the construction industry for over 50 years. Our commitment to quality, innovation and exceptional customer service has made us a trusted partner for our clients across South Australia. Join our team and be a part of our continued growth and success.

Apply now!

For any questions, a copy of the position description, or further information, please don’t hesitate to contact us at [email protected]. We’re here to help!