🚀 Team Leader – Insurance Operations | Lead a New High-Impact Team

$90,000 Total Package | Hybrid After 6 Months | Genuine Career Growth

MAYDAY Recruitment is proud to partner with a renowned leader in the insurance industry – known for its high-performance culture, internal career development, and commitment to exceptional service.

We’re looking for a motivated and experienced Team Leader, supporting a high-performing brokerage division. If you love coaching a team to success, and delivering exceptional outcomes, this is your opportunity to make a lasting impact.

🌟 What’s in it for you?

• $90,000 total package
• Adelaide Office
• Hybrid working (after 6-month probation)
• Clear career progression pathways – move into senior leadership or specialise
• Leadership training & structured development programs
• Wellbeing support initiatives
• Employee perks – paid volunteering days, discounts at 300+ retailers
• A genuinely supportive, values-driven culture with long-term opportunities

💼 Your Day-to-Day

Lead and inspire a team of 8–10 brokers

Build and implement new systems, processes, and workflows

Drive exceptional service outcomes across client communications, renewals, policy adjustments, and mid-term servicing

Oversee a small client portfolio while ensuring compliance and operational excellence

Support accounts receivable, debtor follow-ups, and documentation accuracy

Conduct regular performance reviews, identify training needs, and coach your team to thrive

Collaborate with the brokerage team to support retention and revenue growth

👀 Who We’re Looking For

• Proven team leader from insurance, financial services, or fast-paced professional environments (contact centre experience welcome!)
• A people-first mindset – you uplift, inspire, and bring out the best in your team
• Strong communication skills and ability to thrive in dynamic, collaborative settings
• Passionate about delivering client-focused solutions
• Tier 1 Insurance Certificate in process is a bonus – if not, this will be obtained when starting with the business.

🏁 Ready to Lead From the Front?

This is more than a job – it’s your chance to build something meaningful, take your leadership to the next level, and be part of a company that invests in you.