About the role:

The National Retail Team Lead will have the overall responsibility to manage the day-to-day activities for the assigned sites in Victoria, Tasmania, New South Wales, Canberra, Queensland, Western Australia, Northern Territory and South Australia, and be the key point of contact for key stakeholders and/or client.

The role will assume overall responsibility for managing comprehensive engineering and facility management services and contractors, equipment and supplies.

This role will manager four direct reports, who are based across Australia.

Benefits:

18 weeks paid parental leave for Primary Carer after 6 months of service

Private health insurance discounts

Gym & wellbeing discounts

Employee assistance program

Health & beauty discounts

Novated lease for EV cars

Main Duties:

Manage technical and facilities operations while maintaining Critical Environment requirements and meeting client KPIs/SLAs

Implement JLL's Operational Risk Management program, including disaster recovery and incident reporting procedures

Lead team development by fostering high morale, enabling training opportunities, and creating an environment for performance excellence

Build effective client relationships as the on-site key point of contact, proactively engaging stakeholders to meet expectations

Oversee vendor management to ensure timely service delivery that complies with both client and JLL procurement guidelines

Monitor contract performance, costs, and renewals to deliver optimal client value

Ensure site financial operations meet or exceed targets while adhering to JLL's Code of Ethics

Maintain workplace health and safety standards, protecting workers and visitors according to established guidelines

Recommend and implement continuous quality improvement practices and industry best practices

Provide 24/7 emergency support including on-site attendance as required

What we are looking for:

A strong communicator with good presentation skills and possess strong verbal & written communication skills

Facilities Management experience

People Management Experience

Someone who has a passion for quality has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Able to work across multiple, matrix reporting environments and prioritise activities accordingly

Experience working in a retail environment or for a big household brand

Flexible with the ability to adapt to rapidly changing situations

Goal-oriented - able to focus on meeting all performance targets

A team player who is cooperative and works well with others to meet targets

Able to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat

Interested in learning more, apply using LMREQ446254 as a reference