About Knox Audiology

Knox Audiology is a dynamic hearing and specialist medical clinic with an outstanding reputation for service excellence and personalised care, which we have offered for over 30 years. We are advocates for hearing wellness in our local community. Our mission is to improve the hearing of our local community to connect them to their world. We are also contributing to global change through the B1G1 global giving program.

We are proudly independent and locally owned and operated with clinics in Wantirna, Boronia, Balwyn North and Doreen. We work closely with Ear, Nose and Throat Specialists and also have various Specialists and a Vestibular Physiotherapist consulting from our Wantirna clinic.

At Knox Audiology, we offer diagnostic hearing assessments, vestibular function testing, tinnitus, wax management, auditory processing disorder assessments and therapy, and hearing devices and rehabilitation. Amongst colleagues we pride ourselves on collaboration, support and flexibility. Our Knox Audiology values are Empathy, Integrity and Trust, Initiative, Respect and Gratitude.

About the role

We are seeking a friendly and empathetic part-time (3-4 days or 25-34 hours per week) receptionist to join our team at the Wantirna and Boronia clinics to support our Audiologists and Specialists in caring for the health of our local community. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless and welcoming experience.

Key responsibilities:

Proactively greeting clients of the business in a friendly and respectful manner.

Answering and directing all inbound calls and scheduling appointments.

Confirming appointments and recalling clients for follow up appointments.

Accurately entering data into practice management software.

Processing payments from clients and third party payers with integrity and trust.

Generating invoices to Medicare, DVA, Hearing Services Program, and other third party payers with accuracy and attention to detail.

Sending reports and correspondence to referring doctors and other specialists via fax, email or post.

Assisting with various administrative tasks, including scanning, correspondence, filing and stocktake.

Providing support to clients with hearing aid troubleshooting and minor repairs.

Providing support to Specialists as needed including assisting with cleaning and sterilising instruments.

About you

Passion for helping others and a commitment to meaningful work.

Excellent communication and interpersonal skills, including a professional phone manner.

Professionally presented and take pride in your work.

Strong organisation and time management abilities, with the capacity to multitask effectively.

Good working knowledge of Microsoft Word and Excel and the ability to quickly adapt to new software systems.

Although previous experience is not required, knowledge of hearing aids and the Hearing Services Program will be highly regarded.

Must have permanent right to work in Australia.

Benefits

Join a supportive and collaborative team.

Participate in quarterly team-building events and training.

Receive training in hearing aid management and troubleshooting.

Enjoy a variety of tasks in a dynamic work environment.

How to apply

If you are passionate about customer service and making a difference through your work, we encourage you to submit your resume and a cover letter outlining your suitability for the role through Seek.

Applications will be assessed on a rolling basis and only successful applicants will be contacted.

If you require further information, please contact Jane Louey - Ph: 9800 5697.