Job Posting Description

About KBR:

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Systems Administrator is responsible for the support, maintenance, and ongoing improvement of client ICT Service Desk environments, ensuring high availability and performance across systems and services. Operating under the direction of the Service Desk Manager, this role provides technical support for incidents, service requests, and changes, and plays a key part in maintaining system health and stability for KBR clients.

The Systems Administrator will perform in-depth troubleshooting, escalate incidents as appropriate, and work collaboratively with other technical teams to resolve complex issues. This role requires a proactive approach to system monitoring, patching, and documentation, along with the ability to support scheduled changes and respond to incidents both during and outside of business hours, as required.

Responsibilities

The key responsibilities of the role will include, but are not limited to:

Service Operations

Provide day-to-day administration and support of client systems, servers, and infrastructure.

Monitor system health, capacity, and performance using appropriate tools and dashboards.

Respond to and resolve escalated service requests and incidents in a timely matter and in accordance with SHIs.

Administer Service Desks across several government networks with varying sizes and classifications.

Ensure that service operations adhere to relevant SoWs, SHIs, and ITIL-based service management practices.

Participate in on-call and 24x7 support rosters, as required.

Incident & Problem Management

Conduct root cause analysis for recurring issues and develop preventative measures.

Escalate complex or unresolved issues to L3, where necessary.

Maintain clear and detailed records of incidents, actions taken, and outcomes.

Support the Service Desk Manager in tracking ticket trends and recommending service improvement.

Maintenance & Continuous Improvement

Perform routine system maintenance, including patching, updates, backups, and health checks.

Identify and propose opportunities for automation or efficiency improvements within the environment.

Assist in onboarding new technologies or services in line with client needs and company strategy.

Collaboration & Documentation

Work collaboratively with support staff, providing guidance, mentoring, and knowledge transfer.

Maintain and update technical documentation, including procedures, system configurations, and knowledge base articles.

Liaise with other technical teams to coordinate support and delivery activities.

Participate in service reviews and/or technical meetings, as required.

Incident Response & Crisis Management

Act as a primary escalation point for Service Desk ICT incidents, working closely with internal teams and external partners to restore services quickly and effectively.

Participate in post-incident reviews to analyse root causes and implement preventive measures.

Qualifications, Skills and Experience

Essential:

Experience supporting Microsoft technologies such as Windows Server 2016/2019/2022.

Experience supporting virtualisation platforms (eg. VMWare, Nutanix, Hyper-V).

Working knowledge of network fundamentals (eg. TCP/IP, VPN, firewalls, routing/switching).

ITIL V3/4 Foundation Certification.

NV1 Security clearance (with the ability to upgrade to NV2).

Ability to troubleshoot complex issues methodically and communicate findings clearly.

Strong documentation and organisational skills.

Desirable:

2+ years’ experience in a similar Systems Administration or IT support role.

Experience working with government ICT products, services and programs.

Experience working with Redhat technologies (eg. RHEL 7/8/9)

Familiarity with monitoring platforms (eg. Elastic, SCOM).

Experience working with backup and DR solutions (eg. HYCU, DPM, Veeam).

Soft Skills:

Clear verbal and written communication skills, particularly in documenting technical solutions.

Ability to work independently as well as part of a collaborative team.

Professionalism in client interactions, with a focus on customer service and support excellence.

Adaptability and willingness to continuously learn and develop technical skills.

Benefits of KBR

A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

Flexible working conditions

Competitive salary (including annual reviews)

Paid Parental leave

Paid Reservist leave

Income protection

Corporate rewards

Salary packaging/Novated leasing

Discounted employee stock purchase plans

Flu shots, skin checks and private health insurance discounts

Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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