About Southern Ports

Southern Ports manages the three gateway ports of Albany, Bunbury and Esperance, and facilitates trade through the commercial management of efficient, safe, sustainable, and customer-focused ports. Our three regional ports play a vital role in connecting Western Australia with world markets. It is our belief that strong regional ports lead to strong regions, and that results in economic and social benefits for the communities across the regions we serve. Our people are our greatest asset, and we are committed to supporting our teams and building a diverse and capable workforce that is geared to meet the current and future needs of our customers and the sustainability of our ports.

Benefits of Joining Southern Ports

Joining Southern Ports Authority comes with numerous benefits that cater to a wide range of professional and personal needs, some examples being:

Annual Health and Well-being Benefits: Take advantage of programs and resources aimed at maintaining your physical and mental health.

Salary Sacrificing Options: Maximise your take-home pay through tailored salary packaging arrangements such as Novated Car Leasing, Superannuation.

Opportunity to Travel: Experience different geographical regions in Western Australia, enhancing your professional and personal growth.

Generous Purchase Leave Options: Gain additional leave options to suit your personal needs and preferences.

Salary range:

$92,288+ superannuation + regional allowance if based regionally.

The Role

Southern Ports is recruiting a Technology Support Officer to join their team in Esperance. Reporting to the Service Delivery and Support Lead the Technology Support Officer will be responsible for maintaining, supporting and administering Southern Ports technology infrastructure and applications.

Key Duties and Responsibilities

End-user computers, mobile devices, networked printers/copiers backups, switches and assisting with the implementation of new systems and solutions

Assist with setup and support of network infrastructure

Perform 1st and 2nd level service desk tasks

Update IT asset registers as required

Document procedures and solutions for key business applications

Adding relevant content to Service Desk knowledge base

End-user cyber security awareness

The Expertise

Minimum of 2 years’ experience in a similar technology role Proven track record of providing technical support in a corporate environment

Experience using MS365 and MS Active Directory

Hands-on experience with network troubleshooting and support

Experience in troubleshooting hardware and software issues on Windows platforms

Mobile device experience (iOS and Android platforms)

Demonstrated ability to provide excellent customer service and support to end-users

To see the PD for this role, please copy and paste the below link into your browser:

https://www.dropbox.com/scl/fi/ipvg329xucf3hbyblg3yc/PD-Technology-Technology-Support-Officer.pdf?rlkey=xy003k59e065dqu56azf2tii1&st=toyjj72u&dl=0

To see the EA for this role, please copy and paste the below link into your browser:

https://www.dropbox.com/scl/fi/4ltam7nzeyhv7qn381tvz/Southern-Ports-Administration-and-Specialist-Services-Agreement.pdf?rlkey=kgqucdt9g6iizx34wlf519yq3&st=vgiimxtm&dl=0

Requirements

To apply, please submit your application through our advertisement. Ensure you include an up-to-date resume with a one-page cover letter (cover letter optional).

To be eligible for this role, applicants must reside in or be willing to relocate to Bunbury and provide proof of Australian citizenship or permanent residency.

The successful applicant must:

Have a current Australian driver’s licence

Be able to obtain and maintain a Maritime Security Identification Card

Pass a pre-employment medical assessment including drug and alcohol testing

Provide a National Police Certificate that is within a 6-month period.

Southern Ports is proud to be an Equal Employment Opportunity employer and does not discriminate against race, gender, age, religion, sexual preference or disability. We encourage applications from all culturally diverse backgrounds, Indigenous Australians and Non-Indigenous Australians. Southern Ports is committed to creating and maintaining an inclusive and impartial workplace with equal opportunities for all employees.

Applications close COB 2nd September 2025. We reserve the right to commence the recruitment process during the application period.