Scheduling Officer - Full-Time - Permanent - Multiple Locations

Hays is currently working with a well-established NFP organisation, who are looking for experienced Scheduling Officers to join the team. These are full-time permanent roles, offering a fantastic opportunity to work and support the community.

Your New Role
Reporting to the Scheduling Team Leader, your key responsibilities will include:

• Schedule appointments between customers and clinicians
  
• Use scheduling software and problem-solving skills to manage appointments
  
• Support the wider scheduling team to ensure timely bookings across the business
  
• Keep scheduling system accurate and up to date
  
• Communicate clearly to handle difficult situations and resolve issues
  
• Coordinate with customers and clinicians via phone, email, or in person
  
• Quickly resolve scheduling conflicts
  
• Help plan clinicians' caseloads
  

What You'll Need to Succeed
To be considered for this role, you will have the following skills and qualities:

• Experience with scheduling, especially in health or disability services
  
• Confident using scheduling tools and Microsoft Office
  
• Focused on delivering top-tier customer service
  
• Quick-thinking problem solver with multitasking skills
  
• Strong communicator, both written and verbal
  
• Works well independently and with a team
  
• Well-organised and skilled at managing time and priorities
  
• Takes ownership of tasks and responsibilities
  
• Keen eye for detail
  

What You'll Get in Return
By joining this organisation, you will enjoy:

• Boost your take-home pay with generous salary packaging
  
• Enjoy 5 weeks annual leave, 2 wellness days, and cultural leave
  
• Discounted gym and pool access across WA for you and your family
  
• Extra 3.5 days off with a 37.5-hour work week
  
• Long service leave after 7 years
  
• Discounted health insurance
  
• Flexible work options
  
• All essentials provided tech, uniform, travel, and free parking
  
• Celebrate success with annual peer-nominated awards
  
• Find purpose through meaningful work
  
• Be part of a values-driven team with room to grow
  

What You Need to Do Now
If you are passionate about this role, click 'apply now' or for more information and a confidential discussion or to find out more about other opportunities, contact Kelsey West at Hays on 08 9254 4583 or email [email protected]

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply