About the role

As a Float Attendant - Customer Service/Retail at City Cave Hervey Bay, you will play a key role in providing exceptional customer service and supporting the day-to-day retail operations of our store in Hervey Bay, QLD. This is a casual position, offering flexibility to fit around your lifestyle.

What you'll be doing

Greeting and assisting customers in a friendly and professional manner

Processing sales transactions and handling cash and card payments

Maintaining the presentation and organisation of the retail space

Restocking and replenishing merchandise as needed

Grow sales

Recommend services and treatments to help the customers achieve their goals

Ensuring all Float and Saunas are cleaned and ready for each guest

Folding and restocking linen

Contributing to a positive and collaborative team environment

What we're looking for

We’re looking for a calm, confident and customer-focused individual to join our team as a Float Attendant at City Cave. This role is perfect for someone who is passionate about health and wellness and understands the importance of creating a peaceful, welcoming environment. As a Float Attendant, you’ll be responsible for guiding guests through their float therapy experience, maintaining a high standard of cleanliness, and ensuring each client leaves feeling relaxed, cared for, and supported. If you value meaningful customer interactions and thrive in a serene, wellness-focused setting—we’d love to hear from you.

Previous customer service or retail experience, preferably in a similar environment

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Flexibility and adaptability to work in a fast-paced, dynamic environment

A genuine passion for providing outstanding customer service

Availability to work a flexible schedule, including evenings, weekends and public holidays

What we offer

At City Cave Hervey Bay, we are committed to creating a positive work culture. We offer competitive rates of pay, opportunities for development, and a range of benefits to support your wellbeing. If you're looking for a rewarding role in a friendly, customer-focused environment, we'd love to hear from you.

About us

City Cave Float & Wellness Centre aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas and massage services.

Apply now to become our next Float Attendant - Customer Service/Retail at City Cave Hervey Bay.