Our client is seeking a highly motivated and experienced Retail Sales Manager to lead the Victorian Retail Parts division. The successful candidate will be responsible for driving profitable growth and managing the day-to-day operations of the parts department. This includes overseeing inventory management, sales performance, customer service, systems improvement, and team leadership. The role reports to the Head of Aftermarket.

Employment Details:

• Location: Derrimut VIC 3026.
• Employment Type:Full-time, permanent
• Start Date:As soon as possible (subject to notice period and background checks)
• Working Hours:Monday to Friday, 8:00 AM – 4:00 PM
• Salary Range:$100 - $120K + Super + Bonus (depending on experience)
• Car Allowance:$15K per annum

Key Responsibilities:

• Parts Operations:Drive branch profitability through effective sales strategies and operational oversight. Achieve and exceed monthly sales budgets and stretch targets. Deliver exceptional customer service across all channels (in-person, phone, online).
• People Leadership:Lead, coach, and develop a team of parts interpreters and support staff. Set clear KPIs and performance expectations. Foster a culture of accountability, continuous improvement, and customer focus.
• Process & Systems Management:Develop, implement, and continuously improve standard operating procedures (SOPs) for the parts department. Work with IT/ERP teams to optimise system usage for inventory, sales, and reporting functions. Ensure data accuracy in ERP systems.
• Inventory & Supply Chain:Manage stock levels in line with demand forecasts, usage trends, and supplier lead times. Oversee all stock ordering, receiving, storage, and stocktake activities. Monitor and manage stock turns, slow-moving inventory, and obsolete parts.

Essential Selection Criteria:

• Proven experience in a similar spare parts or branch management role.
• Strong knowledge of the heavy automotive, trailer, or engineering sectors.
• Demonstrated ability to manage a P&L and deliver profitable growth.
• Experience leading and developing high-performing teams.
• Excellent customer relationship management and communication skills.
• Skilled in using ERP and inventory management systems.

About Our Client:
Our client values Respect, Integrity, Passion, and Strength. They believe in treating every individual with dignity and fairness, maintaining transparency and ethical conduct, fostering a culture of innovation, and ensuring their company is adaptable and resilient.