Join the dynamic team at Volks Centre Cairns and Smithfield, Far North Queensland, and experience our unique lifestyle.

Volks Centre Cairns and Smithfield is a family-owned business that has been operating and servicing the Cairns region for over 20 years

We are a specialist workshop servicing and repairing all German car brands - Mercedes, Audi, Volkswagen, BMW, Porsche, Skoda, Cupra, etc.

At Volks Centre Cairns and Smithfield, we are committed to providing excellence in every aspect—from sales expertise to quality services performed by highly trained professionals to unparalleled customer satisfaction.

Position Overview: As a Customer Service Advisor/ Office Administrator, you will be crucial in providing top-notch service to our valued customers. You will be the bridge between our customers and our workshop manager and expert service technicians, ensuring a seamless and satisfying experience for all.

Responsibilities:

Greet customers warmly and professionally.

Listens to customer concerns and vehicle issues with empathy and attention to detail.

Be able to show empathy and compassion as required

Schedule service appointments and coordinate vehicle repairs efficiently.

Provide accurate estimates and explanations of necessary services and repairs.

Communicate effectively with customers regarding service progress and updates.

Handle customer inquiries and resolve issues promptly and courteously.

Ensure that the service department operates smoothly and efficiently.

Collaborate with service technicians and parts department to ensure timely completion of repairs.

Maintain accurate records and documentation.

Uphold our commitment to excellent customer service and satisfaction.

Book appointments for Services and Mechanical repairs

Be responsible for procurement of parts and provide accurate quoting to customers

Preparing invoices

Enter incoming stock

Retain stock levels

Processing credits and warranties.

Assist with regular cyclic and annual branch stock takes

Maintain the showroom to ensure it's clean and presentable.

Assist Customers with parts enquiries and orders

Qualifications and Requirements that need to be met to obtain interview:-

Proven experience as a Customer Service Advisor in the automotive industry or Customer Service role in a high-volume field.

Must have working rights in Australia - No requiring sponsorship to change employment.

knowledge of Automotive parts and programs.

Exceptional customer service and communication skills.

Strong organizational and multitasking abilities.

Knowledge or ability to quickly acquire knowledge of automotive systems and repair procedures.

Proficient with computer software and service management systems.

Team player with a positive attitude and problem-solving skills.