Who We Are

Life’s too short not to work somewhere fabulous! Join our vibrant Australian Elleebana family and discover how we continue to lead the global lash and brow industry.

Ex-Import Pty Ltd is home to the globally recognized Elleebana beauty brand, proudly Australian, our span reaches to over 60 countries and our distribution chain is vast. With 30 years of excellence, we are renowned for premium beauty products, cutting-edge educational programs, and unwavering commitment to exceptional customer service.

We’re a dynamic and supportive team based in Burleigh Heads and we’re looking for a highly organised, motivated and detail-driven individual to become our Client Services & Office Administrator.

What We Offer

Above-market salary commensurate with experience with opportunities to develop within the company

12% superannuation

Free product allowances to experience the Elleebana range Plus lash and brow services for free when we are looking for models for our classes or content

Travel opportunities – occasional domestic business trips

Additional Wellbeing Days – enjoy bonus days off annually, in addition to standard leave entitlements

A positive and supportive workplace – be part of a friendly, passionate and values-driven team

About the Role

As our Client Services & Office Administrator, you will be a central pillar in keeping our operations running smoothly. This is a multifaceted role requiring excellent communication, time management, and administrative skills and drive to deliver high quality.

You will liaise with clients and staff, manage daily office operations, provide accounting and logistics support, and ensure compliance processes are followed. This role is ideal for someone who thrives in a fast paced and fun environment and takes pride in delivering exceptional service with accuracy and care.

Key Responsibilities

Provide exceptional service and support to clients via phone, email, and CRM systems

Coordinate meetings, schedules, and appointments for key team members or book office repairs or servicing

Manage inventory, office supply procurement, and vendor liaison

Assist with accounts payable, receivable, invoicing, freight collections, reconciliations, and expense tracking

Maintain filing systems and accurate digital records

Collaborate with finance on monthly reporting

Support planning of internal and external company events

Ensure office compliance with GMP and ISO 22716

Regular use of platforms including:

Asana, MYOB, Shopify, Google Workspace, Vtiger CRM, FedEx/Aramex/AusPost Portals, Thinkific, WordPress

What You’ll Bring

Essential:

Diploma in Business Administration or relevant equivalent experience

Minimum 3 years’ experience in administration, accounts or client service roles

Proficiency in Microsoft Office and Google Workspace

Familiarity with accounting functions (AR/AP) reporting and reconciling

High attention to detail and exceptional organisational skills

Strong verbal and written communication

Ability to maintain confidentiality

Valid driver’s license + vehicle

Desirable:

Previous experience in a cosmetics, beauty, or training company

Familiarity with compliance (e.g., GMP, ISO)

Experience with CRM systems and online learning platforms

Your Attributes

Friendly, professional and approachable demeanour

Helpful and supportive with the ability to effectively communicate, both written and oral

Ability to work cohesively within a team or autonomously, remaining self-motivated

Proactive with a solutions-oriented mindset

Self-motivated and reliable with strong time management skills

Able to multitask and manage competing priorities effectively

Committed to continuous improvement and team success

How to Apply

Ready to bring your admin expertise to a globally respected beauty brand?

Email your resume and a tailored cover letter to:

📧 [email protected]

Please note: Only shortlisted candidates will be contacted. The recruitment process may include a virtual interview, in-person interview, skill-based assessment, and reference checks.