Be the organiser behind the action.
We’re looking for a sharp, no-nonsense Customer Service & Scheduling Officer to join our growing Domestic, Light Commercial & Service Division at Russell Air.

This is a full-time, office based role for someone who thrives on structure, communicates clearly, and owns their responsibilities. If you’ve got a proactive mindset, a steady hand under pressure, and a genuine drive to grow with a growing business, this might be your next big move.

What you’ll be doing:

Be the friendly, professional first point of contact for inbound calls and emails

Schedule service, installation and callout jobs across our domestic and light commercial projects

Coordinate with our field technicians and customers via SimPRO

Confirm bookings, follow up quotes, and check in with customers post job

Communicate clearly about job timings, delays or reschedules

Assist in resolving customer concerns with confidence and care

Manage technician calendars and support operations in daily planning

Help track monthly KPIs, stock and labour

Keep the office running smooth, safe and tidy

Support with general admin tasks as needed

What you bring to the table:

3+ years’ experience in scheduling/admin/customer service roles

Certificate III in Business Administration (desirable)

Strong Microsoft Office and Gmail skills; SimPRO experience highly regarded

Confident and professional communication both written and verbal

Ability to multitask without losing your cool

A proactive, solution focused mindset

A no-BS approach; reliable, accountable, and ready to get things done

A real drive for growth both personally and with the business

Why join Russell Air?

Be part of a respected, fast growing company

Work alongside a supportive team and leadership

Access to our monthly wellness program – enjoy a sauna, float or massage at City Cave

Quarterly Team Building activities

Opportunities for growth as we expand our operations

Free onsite parking and a positive team culture

This isn’t just a job, it’s a place to build your future.
If you’re organised, committed and ready to be a key part of something bigger, we’d love to hear from you.

Apply now and step into a role with purpose and progression.

Email your cover letter and resume to Amber Knowles at [email protected] or apply through SEEK.