Key Responsibilities:

Answering phone calls and managing participant and staff enquiries

Assisting with rosters, shift updates, and documentation using ShiftCare

Preparing and sending professional emails to stakeholders and team members

Supporting onboarding processes for new staff and participants

Managing intake forms, incident reports, and compliance documentation

Assisting with NDIS audits and daily office operations

Assisting with Client based Progress Reports

Updating and maintaining staff and participant records

Scheduling appointments for Management

Undertake on call 1 week per month

Skills & Experience Required:

Previous experience in an administrative or office support role, preferably in the healthcare, disability, or community services sector

Excellent written and verbal communication skills – professional phone and email etiquette is essential

Strong time management and organisational skills, with the ability to prioritise tasks and work independently
Proficiency with digital tools and systems – including Microsoft Office 365, and cloud-based platforms (e.g., ShiftCare)

Familiarity with NDIS compliance and documentation processes (highly desirable, but not essential – training provided)

Problem-solving mindset – proactive, resourceful, and calm under pressure

Discretion and confidentiality when handling sensitive information

High attention to detail when managing files, forms, and rostering updates

Ability to work collaboratively with a multidisciplinary team of case managers, Support Coordinators, Support workers, and external stakeholders

A current NDIS Worker Screening Check (or willingness to obtain one)

Desirable Qualifications:

Cert III or IV in Business Admin, Community Services, or related field

NDIS Worker Orientation Module completion

Experience using ShiftCare

Understanding of NDIS Practice Standards

Valid Australian Driver’s Licence