🦷 Remote Opportunity – Treatment Coordinator (Full-Time)
Darwin Smiles | Work from Home | NT-Based Candidates Preferred

Are you a natural communicator with a sharp strategic mind and a love for organisation? Darwin Smiles is on the lookout for a highly capable Treatment Coordinator to join our team in a remote role—supporting our clinics by managing treatment plans, driving appointment efficiency, and delivering exceptional patient experiences.

About Us
Darwin Smiles is a modern, patient-focused dental group proudly based in the Northern Territory. We combine clinical excellence with innovation and compassionate care. As we grow, we’re building a team of high-performing support professionals who can help deliver seamless care—wherever they’re based.

About the Role
This is a work-from-home position ideal for someone who thrives on independence, is systems-savvy, and can think two steps ahead. As Treatment Coordinator, you’ll be the glue between patients, practitioners, and the practice—ensuring the appointment books are strategically managed and that patients feel informed, supported, and encouraged to complete their treatment.

Key Responsibilities

Strategically manage appointment books across multiple providers to optimise clinical time

Proactively coordinate treatment plans and follow-ups with patients via phone, email, and SMS

Identify booking gaps and implement solutions to reduce cancellations and missed opportunities

Clearly communicate treatment timelines, expectations, and costs to patients

Collaborate with the clinical and reception teams to ensure seamless scheduling and handovers

Monitor KPIs related to rebooking rates, treatment plan conversion, and appointment flow

What You Bring

Exceptional communication skills—both verbal and written—with a calm, confident tone

Strong strategic thinking—you understand how daily appointment management impacts long-term business and care outcomes

Proven ability to work independently, stay organised, and take initiative in a remote role

Experience in dental, healthcare, or appointment-based industries preferred

Familiarity with dental software (e.g. Core Practice, D4W) and cloud-based admin tools

A professional, patient-first mindset with a focus on service, solutions, and results

Why Work With Us?

Fully remote role with a high level of autonomy and trust

Be part of a forward-thinking team that values your ideas and strategic input

Opportunity to refine and influence patient management systems

Career development, training, and stability within a respected local brand

Competitive salary and performance-based recognition

🌿 At Darwin Smiles, we know that patient experience starts long before they enter the clinic—and you’ll be the voice, guide, and strategy behind that experience.