Company description:

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

Job description:

The role
We are looking for an experienced and customer-focused ICT Applications Support Analyst to join our ICT Customer Experience team. This role is responsible for the technical and functional support of Council's corporate applications. You will help drive service excellence through incident resolution, change support, and systems optimisation while collaborating with stakeholders across the organisation.

Duties will include but not be limited to:

• Triage and resolve application issues, preventing outages and minimising business disruption.
• Manage user access and permissions across corporate systems.
• Provide support for incidents, problems, and changes using ICT service management tools.
• Monitor application performance and report on system health.
• Document issues and solutions, and contribute to knowledge sharing.
• Collaborate with subject matter experts and support continuous improvement.
• Participate in after-hours support and provide outstanding customer service.

For a full list of duties, click HERE to review the position description.

You will have

• Tertiary qualifications in ICT or a related field.
• ITIL v4 Foundation Certification.
• Extensive experience in supporting major enterprise systems such as ERP, GIS, EDRMS, or CRM.
• Strong understanding of Windows, Microsoft 365, Citrix, cloud platforms, and service management tools.
• Excellent communication and problem-solving skills.
• Ability to work independently and under pressure with multiple concurrent demands.
• C Class Driver's Licence.
• Project management or specialist ITIL certification and prior public sector experience are desirable.

The salary range for this opportunity starts at $93,583 (Grade G, Step 1) plus 12% super.

What's on offer

• Permanent full-time opportunity in a modern ICT environment.
• Flexible work options and Accrued Time Off program.
• Access to leading tools and technologies.
• Professional development and career advancement.
• Employee wellbeing and support programs.

For more information, please contact Andrew Wong at [email protected]

You will need to submit your application via the ‘Apply' button below and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Thursday 21 August 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [email protected]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.