Our client, a forward-thinking and well-established tech company, is seeking an experienced Customer Support Officer who is eager to build a long-term career. This is an exciting opportunity to join a growing team, deliver outstanding support to customers, and make a meaningful impact.

We’re looking for a motivated and dynamic individual who thrives on new challenges. The ideal candidate will bring exceptional communication and problem-solving skills, a proactive approach, and a strong drive for personal and professional growth.

What’s In It for You?

• Permanent full-time position
• Flexibility to work from home 1 day per week
• A diverse and engaging role that keeps you challenged
• $75,000 + Super
• Based in Warriewood, with easy access to public transport
• Join a global company with a strong presence across Australia, New Zealand, the UK, and the USA
• Be part of a tight-knit, collaborative team that values culture and work-life balance
• Enjoy a supportive and dynamic work environment, collaborating with a high-performing team
• Access to a wealth of learning resources to help you grow and develop your skills
• Work alongside industry leaders who are committed to helping you reach your full potential
• Make a real impact and contribute to meaningful, positive change within the business

In this role you will be responsible for:

• Acting as the first point of contact for customers, delivering exceptional service and support.
• Providing basic software and technical assistance via phone and email.
• Escalating complex issues to relevant cross-functional teams for prompt resolution.
• Accurately recording customer interactions in the helpdesk system, ensuring timely and detailed documentation.
• Collaborating with internal teams to identify opportunities and implement improvements to the overall customer experience.

The Ideal Candidate Will Have:

• Previous experience in customer service or support, helpdesk or a similar position
• Basic understanding of software or technology troubleshooting
• Excellent teamwork, communication, and interpersonal skills.
• Highly organised, efficient, and detail-oriented approach.
• Ability to think critically and take initiative in a fast-paced environment.

If you’re a motivated and confident professional eager to take on new challenges, we’d love to hear from you. Apply now!