Customer Service Logistics Coordinator

• $65k - $75k per year + Super
• Permanent Full-time role based in Macquarie Park
• Birthday Leave and Free onsite gym membership

Due to an internal promotion and continued team growth, our client within the Medical Logistics industry is seeking a dedicated Customer Service Logistics Coordinator to join their critical services team for an Evening Shift (2 PM – 10 PM, 8-hour shifts/rotating roster). This is a fantastic opportunity to be part of a dynamic and expanding team within a vital industry.

About the Role

In this key, fast-paced Logistics and Customer Service role, you will thrive in an environment where problem-solving and team collaboration are paramount. You will be working with a supportive team in a new and vibrant office space, directly contributing to the efficient flow of critical medical supplies.

Key Responsibilities

• Provide real-time support to couriers through GPS tracking and monitoring.
• Efficiently handle and manage inbound calls to ensure prompt service delivery.
• Coordinate order bookings and amendments, maintaining clear and effective communication with all relevant stakeholders.
• Accurately input and maintain data across internal systems within required timeframes.
• Support Coordinators and Allocators by addressing job-related inquiries and facilitating necessary updates.
• Resolve customer concerns professionally, including matters related to pricing, quotations, and service details.
• Build and maintain strong working relationships with carriers and customers to promote service excellence.
• Contribute to the continuous improvement of internal policies and procedures by identifying opportunities for refinement and efficiency.

Requirements

• Previous Call Centre experience, at least 2-3 years.
• Experience working in the medical or logistics industry is a must.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and web-based tools.
• Ability to work independently.
• Flexible to work weekends if someone is sick + rotating with an on-call window.

If you feel you are a good match, then apply to reach out to Louise at WOW today!