We’re a fast-growing Australian SaaS company making workforce management smarter, easier, and more cost-effective. Our platform is trusted by businesses across Australia to manage rostering, time & attendance, payroll integration, and more.

As our Customer Support Specialist, you'll be the first point of contact for our customers– helping them resolve issues, navigate our platform, and get the most out of our software.

What You'll Do

Respond to customer enquiries via email, live chat, and phone

Troubleshoot and resolve user issues with empathy and efficiency

Help onboard new customers and guide them through best practices

Identify patterns or recurring problems and report them to the product team

Maintain and improve our Help Centre and support documentation

Collaborate with our customer success and development teams to improve user experience

What We're Looking For

1–2 years of experience in a customer support or help desk role, ideally in SaaS

Strong communication skills and a genuine desire to help people

Ability to explain technical solutions in a non-technical way

Comfortable using support tools (e.g. Zoho or similar)

Tech-savvy and quick to learn new systems

Bonus: Familiarity with workforce management, payroll, or rostering tools

Why Join Us?

Be part of a nimble, high-growth tech company

Flexible hours and hybrid or fully remote work

Opportunity to grow with the business

Supportive team and a culture of continuous improvement