Customer Success – Technical Support | Service Coordination + Admin + Project Support
📍 Location: St Leonards, Sydney, NSW

About the role:
We are seeking a Customer Success – Technical Support team member to join our team in St Leonards, Sydney. This is a hands-on, customer-focused role with lots of variety — from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You’ll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.

Responsibilities:
• Respond to incoming technical service calls and log cases in the CRM system
• Coordinate technician schedules, including breakdowns and installations
• Manage parts allocation, quotations, and service communications
• Assist with preventive maintenance scheduling and loaner equipment requests
• Liaise with the Sales and Service teams to help coordinate major projects
• Monitor and manage the technical services email inbox
• The administration and coordination of large equipment orders from initial order entry to customer installation and final invoice

Requirements:
• Previous experience in customer service, admin, or scheduling roles
• Excellent communication skills and a professional phone manner
• Ability to prioritise and manage multiple tasks
• Proficiency with Microsoft Office and CRM tools
• A proactive, solution-focused mindset
• Experience in technical environments or healthcare support is a plus

About Dentsply Sirona
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over 130 years of innovation. Our global team is driven by a passion for high performance, continuous improvement, and a shared commitment to improving oral healthcare for all.

As part of the Dentsply Sirona team, you'll be empowered to:
• Develop faster with access to top-tier learning and growth opportunities
• Perform better in a culture that values excellence and collaboration
• Shape the dental industry by contributing to cutting-edge innovation
• Make a difference through work that truly impacts patients and professionals worldwide

Equal Opportunity Statement
Dentsply Sirona is committed to fostering an inclusive environment. We are proud to be an Equal Opportunity Employer and welcome applications from people of all backgrounds, experiences, and abilities.

📩 Apply now to join a team that values innovation, customer focus, and teamwork!