The Company

A leading distributor of some the world’s most exciting brands, with a strong history of steady growth, and an international reputation for quality products and outstanding customer service.

The Role

You’ll manage end-to-end product returns, credits, and customer queries while working cross-functionally with internal teams.

• Manage product returns
• Action credit requests and ensure prompt, accurate resolutions
• Provide phone and email support for product and technical issues
• Investigate and resolve delivery discrepancies and freight claims
• Collaborate with the warehouse and finance teams to finalise credit and stock return processes

Skills and Experience

• Prior experience in customer service or technical support
• Strong organisational and communication skills
• A problem-solver with attention to detail and a proactive approach
• Tech-savvy with experience using business systems (Zendesk, Shopify)
• Eagerness to lean and keen to work
• Strong problem solving skills and high initiative

Benefits

Enjoy working for an organisation with a fun work culture, with huge career growth and development opportunities. Work close to home in Tullamarine with innovative brands and a great staff discount.
This is more than just a job, it's a chance to build a career with a business that values integrity, innovation, and its people. You'll be supported to grow professionally and make a meaningful contribution to a team that works collaboratively and celebrates success.

Company Culture

A company that is truly committed to its people, who are passionate about their team members, company, product, and their customers. A relaxed office atmosphere good for moral and the perfect space to collaborate.

About Us

Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and logistics, Senior Accounting and Finance, Accounting Support, Business Support, and Technical and operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au

The Consultant

Nicole Juzefowicz specialises in recruiting within the Business Support space, having worked in Executive, corporate and customer support roles before moving into recruitment in 2019. For a confidential discussion, please call Nicole on 03 9058 3070