Unleash Your Customer Service Superpowers as a Value Chain Hub Consultant!

Ready to ditch the typical call centre grind and become a key player in an automotive dealership award-winning team? We're not just looking for someone to answer phones—we're searching for a Value Chain Hub Consultant who can build genuine relationships and deliver an exceptional experience for the dealership's clients.

You'll be the friendly, professional voice of the dealership, helping customers feel valued long after they drive off the lot. If you're a relationship builder who loves a challenge and wants to be part of Sydney's most trusted automotive group, this is the role for you.

What You'll Be Doing

This isn't your average customer service role. You'll be a vital link between the sales and service teams, directly impacting the dealership's success. Your duties will include:

Building Long-Term Relationships: You'll make outbound and inbound calls to clients, building trust and ensuring they feel supported throughout their ownership journey.

Driving Customer Retention: From scheduling regular service reminders to coordinating valuation appointments for the manufacturer’s Exchange program, you'll be instrumental in keeping customers coming back.

Empowering Team: You'll work closely with sales and service teams to help them achieve their goals, providing a seamless experience for every customer.

Making a Real Impact: You'll go beyond the script to add value, turning one-time buyers into loyal, long-term clients.

What We're Looking For

You're a natural people person with a passion for providing top-notch service. While prior experience in a dealership or call centre is a plus, your personality and potential are what we value most. You should be:

A Relationship Builder: You're a great communicator who can connect with anyone, building strong relationships with both customers and your colleagues.

Polished and Professional: Your excellent phone etiquette and professional presentation reflect the high standards of the brand you’ll be representing.

Self-Driven: You have a "can-do" attitude and take initiative to get the job done, no matter what.

Detail-Oriented: You're organised and have solid time management skills, ensuring every call and task is handled efficiently.

Why You'll Love Working in This Team

They believe in rewarding their team for hard work and dedication. Here's what you can expect when you join this great organisation:

Competitive Pay & Perks: Enjoy a competitive salary with a weekly retainer, opportunities for overtime, and a uniform provided. You'll also get access to employee-inclusive Perk box, offering thousands of deals and discounts.

Unmatched Team Culture: Join a collaborative, family-friendly environment where your contributions are valued and you'll build lasting relationships with your teammates.

Awesome Benefits: They offer on-site parking, a wellbeing day (an extra paid day of leave each year), and corporate discounts on vehicle purchasing and servicing.

Generous Referral Program: Know other great people? You could earn a $1000 incentive for a successful staff referral!

Ready to take the next step in your career and become a valued part of the team? Apply now to start your journey with Sydney's most trusted automotive group.