Seeking staff in Western Australia for an exciting new career opportunity with Jim's Group. We have multiple Full-Time and Part-Time positions available for enthusiastic and like minded people to join our team within the Jim's Group Customer Contact Centre as an Inbound Call Centre Operator. Taking incoming calls across Australia & NZ for our 50+ Divisions. You will be working from home, with full support.

Please note that any applications received from outside of Western Australia will not be considered.

About Us

Jim’s Group is Australia’s largest franchising family. We are mission-orientated, with a primary goal of care for the 5,000 families of our franchisees and staff.

About the Role

Answering incoming calls, responding to all questions and enquiries

Answering and responding to emails & live web chats

Liaising and building strong relationships with internal and external company stakeholders

Data entry and processing of jobs/enquiries using inhouse CRM system

Handle complaint enquiries and escalate where necessary

General administration duties including set up of new Franchisee’s, client transfers and updating system records where necessary

About You

As the successful candidate you will have:

The ability to engage with a diverse range of clients and operate with care and compassion

Strong customer service skills to support a range of customer queries including feedback and complaints

Excellent time management skills and the ability to multi-task and prioritise your work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

A strong work ethic

The ability to work both independently and within a greater team

Confidence in your technical abilities with strong computer and telephone skills

You have reliable, high speed internet access. Due to the nature of this role, we cannot accommodate candidates with unstable or inconsistent internet. Ongoing connectivity issues will impact performance and may result in contract termination.

You must maintain a professional, distraction-free home work environment with uninterrupted internet access throughout scheduled shifts.

You will be expected to handle incoming calls without delay or dropouts—reliability is non-negotiable in this customer-facing role.

What to Expect

The Jim's Group call centre is open 6am - 7pm, Monday - Friday

The Jim's Group call centre is open 6am - 3pm, Saturday and Sunday

The call centre is open on most public holidays throughout the year (the call centre will honour all WA Public Holidays)

The successful applicant will be subject to a rotating roster which will include one weekend shift every every second week

We will supply the laptop and headset you will require for this role, which remains the property of Jim's Group

Please submit your application through SEEK.