Customer Service Administrator
Location: Dandenong South, VIC 3175
Hours: Monday – Friday | 8:00 AM – 3:30 PM

We are seeking an enthusiastic and motivated Customer Service Administrator to join a highly respected, industry-leading company specialising in hardware systems, components, and software for the window and door industry across Australia and New Zealand.

This is a fantastic opportunity for someone with strong customer service skills who enjoys working in a fast-paced, supportive team environment.

About the Role:Key Responsibilities:

• Order picking and packing
• Assisting with customer deliveries
• Receipting of incoming stock
  
  

• Provide prompt and reliable support to customers and the external sales team via phone and email.
• Process, monitor, and manage customer orders and enquiries.
• Liaise with the warehouse team to ensure accurate and timely dispatch and delivery of orders.
• Offer technical assistance to customers and sales staff.
• Maintain accurate records of all customer interactions and communications.
• Support warehouse operations as needed, including:
  

What You Need:

• Strong customer service focus with effective problem-solving skills
• Excellent verbal and written communication skills
• A confident and professional phone manner
• Experience in the window and door industry (highly desirable)
• Proficiency in Microsoft Office, especially Outlook, Word, and Excel
• Experience with Pronto CRM or similar systems (desirable)
• Valid Drivers Licence
  
  

What You Get:

• Permanent, full-time role
• Attractive salary package
• Immediate start available
• Supportive and friendly work environment
• Opportunity to work with a well-established industry leader

How to Apply:
Click the “APPLY NOW” button to submit your updated resume (preferably in an easily readable Word format). Please ensure your contact details, including mobile number and email address, are correct so we can get in touch.

Australian Work Force