Customer Service & Operations Assistant

Elite Smart Energy Solutions | Full-Time | South Melbourne VIC ( On-Site)
Industry: Renewables & Environment | Home Electrification
Monday to Friday, 9:00 AM - 5:30 PM
Working Holiday Visa holders welcome | Sponsorship available for the right candidate

Join a Growing Renewable Energy Company Making a Real Difference

Elite Smart Energy Solutions is looking for a proactive and reliable Customer Service & Escalations Assistant to join our home electrification team. If you have customer service experience and want to grow your career in a fast-moving, purpose-driven industry, this role could be perfect for you.

What You’ll Be Doing

Responding to customer enquiries related to air conditioning and heat pump installations

Managing post-installation service cases and warranty claims

Handling technical enquiries and assisting with basic on-call troubleshooting

Coordinating with internal teams to ensure fast and effective issue resolution

Accurately documenting customer interactions and updates in our systems

About You

Previous customer service experience (phone and/or email)

Excellent communication, time management, and organisational skills

A calm and professional approach to problem-solving

Experience in the home energy, electrification, or trades industry is desirable, but not essential

Must be eager to learn - full training will be provided

Why Join Elite Smart Energy Solutions?

Be part of a company leading the way in sustainable home energy solutions

Great team culture and strong leadership support

Career development opportunities in a growing industry

Monday - Friday schedule (9:00 AM – 5:30 PM)

Working Holiday Visa holders are encouraged to apply

Sponsorship available for outstanding candidates

Apply Now
If you're ready to be part of a business that values customer care, innovation, and environmental impact - we’d love to hear from you!