Location: Melbourne preferred, open to Sydney, Adelaide, Canberra
Rate: Up to $65 per hour + superannuation
Length: 3-month temporary assignment, potential to extend
Hours: 8:45am – 5:15pm, flexibility available
Working Rights: Full Australian working rights required
Police Check: Mandatory

The Organisation
Lotus People are proud to be partnering with a highly regarded membership and professional standards organisation that supports professionals across Australia. Known for their commitment to ethics, quality, and ongoing development, the organisation plays a pivotal role in upholding professional standards in the industry.

The Role
A unique opportunity has become available for an Assurance & Compliance Manager to join a close-knit, high-performing team on a temporary basis. Reporting into the Group Executive for Advocacy and Professional Standards, you will play a vital role in managing the complaints and investigation process for professional members.

This role is perfect for someone who thrives in a fast-paced environment, has strong attention to detail, and is confident managing sensitive information.
You will support tribunal matters, contribute to quality assurance efforts, and help bring structure and process back to this key compliance function.

Key Responsibilities

• Manage member complaints, investigations, and the associated processes
• Deal with compliance
• Respond to enquiries in line with the Member Code of Conduct
• Maintain accurate records and support administrative compliance tasks
• Assist with preparation and running of the Disciplinary Tribunal
• Draft investigation outcomes and contribute to reporting and quality improvements

The Ideal Candidate
You will bring a background in compliance, complaints handling, investigations, or professional conduct, ideally from a membership body, regulatory environment, or legal background.

You will also have:

• Qualifications in law, accounting, compliance, or a related field are highly desirable
• Strong written communication and report-writing skills
• Excellent attention to detail and analytical thinking
• Ability to work autonomously while contributing to a collaborative team
• Confidence engaging with internal stakeholders and members
• Resilience and discretion when handling sensitive matters
• Previous experience in regulatory, legal, or professional standards environments

Our Recruitment Process
At Lotus People, we are committed to promoting diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and transparent recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then progress to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take telephone enquiries prior to receiving an application. We kindly ask that all interested candidates apply online and await further contact. Rest assured, we respond to every applicant, regardless of the outcome.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for six consecutive years. We look forward to providing you with a positive and respectful experience.