• Information Technology Services - Customer Support Services
• 2 casual positions available with an hourly rate in the range of $53.21 to $59.15, plus superannuation of 12% (HEW Level 5)
• approximately 4 months of work starting as soon as possible
• Based at our vibrant St Lucia or Herston Campus

About This Opportunity

Join the Information Technology Services (ITS) team at The University of Queensland as an IT Customer Support Officer, where you'll play a vital role in a major digital uplift across the University's computing environment. With Microsoft ending support for Windows 10 in October 2025, these casual roles are critical to delivering a large-scale upgrade project that includes hardware refreshes and operating system transitions to Windows 11. You'll help ensure compliance with cyber security standards and minimise disruption to IT operations. Working as part of a collaborative and high-performing team, you'll also contribute to exceptional Tier 1 and 2 support services while enabling existing staff to focus on business-as-usual priorities.

Key responsibilities will include:

• Providing on-site and remote endpoint support to facilitate device upgrades and Windows 11 transitions
• Supporting hardware and software deployment activities across a large and diverse client base
• Ensuring compliance with security and configuration standards throughout upgrade processes
• Maintaining clear communication and documentation to support smooth handover and service continuity

About UQ

As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

About You

You are a client-focused IT professional with strong technical skills and a collaborative mindset. Whether supporting day-to-day operations or contributing to large-scale upgrade projects, you bring initiative, attention to detail, and a commitment to delivering high-quality service in a dynamic environment.

To succeed in this role, you will have:

• A qualification in IT or a related field, or equivalent experience/training
• Experience supporting Windows, macOS, Linux, and mobile technologies in a service environment
• Proven ability to provide remote and on-site support, including operating system upgrades
• Sound understanding of IT/data security standards and compliance requirements
• Strong communication skills, including the ability to document processes and interpret client needs
• Demonstrated ability to manage competing priorities and work effectively within a dispersed team

Desirable attributes include knowledge of audiovisual and server technologies, familiarity with ITSM frameworks, awareness of emerging technologies, and a current Class C Driver's licence.

The successful candidate may be required to complete background checks including, right to work in Australia, criminal history and education checks.

Questions?

For more information about this opportunity, please contact Olivia Thompson, Team Leader, Service Delivery at [email protected].

For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Cover letter summarising how your background aligns to the 'About You' section
• Resume

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact [email protected].

Other Information

As a casual employee, and in line with Fair Work, please note that there is no commitment to ongoing work in this position.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Sunday 17 August 2025, at 11.00pm AEST (R-54380).

Please note applications will be reviewed as received. Candidates may be interviewed prior to the job closing date. We encourage candidates to apply as soon as possible. The University of Queensland reserves the right to close this application process early.