Resource and Community Support Officer | Elder Abuse Prevention | Chermside

Employment Term: Part-time, Maximum Term to 30th September 2025 with the potential to extend (45.6 hours per fortnight).

Location: Chermside

Remuneration: $51 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As the Resource and Community Support Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The Resource and Community Support Officer provides expert advice and support to callers Elder Abuse Prevention Unit with a focus on safety and wellbeing while advocating for the independence, dignity and choice of older people.

In this role, you will:

Work with stakeholders and community groups to raise awareness of issues affecting older people in relation to elder abuse and prevention.

Support the Service Leader and Local Service Manager with the development and establishment of program procedures and practice in the Elder Abuse and Prevention Unit utilising specialist content knowledge.

What makes a difference for us?

Tertiary qualifications in a relevant field within the human services sector which aligns to the role and responsibilities of the position.

Demonstrated experience in working within a counselling capacity while responding appropriately to any risk and safety issues of clients

Demonstrated knowledge of relevant legislation and associated legal issues related to older people, and of government and non-government agencies that are responding to issues of elder abuse.

Demonstrated high level knowledge of state-wide and federal service systems relevant to older people and elder abuse.

Demonstrated expert knowledge of issues faced by older people in relation to elder abuse within the broader community.

Demonstrated ability to engage and build relationships with departmental stakeholders to facilitate a cooperative response to the issues of elder abuse within communities.

High level of oral and written communication skills, including the provision of reports.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.