Queensland Department of Education – Infrastructure Services Division
Location: Brisbane CBD
Rate: $48.70/hr + super
Duration: Until 30 June 2026 with potential for extension

At u&u Recruitment, we are proud to partner with the Queensland Department of Education to recruit an experienced Correspondence Support Officer (AO3). This role offers a fantastic opportunity to support strategic infrastructure initiatives that directly benefit Queensland’s school communities.

About the Company

The Queensland Department of Education is committed to creating an inclusive, high-performing, and values-led workplace that supports the educational success of students across the state. The Infrastructure Services Division plays a critical role in ensuring Queensland’s schools are safe, modern, and well-maintained learning environments. The department values innovation, collaboration, and service excellence, offering its employees the opportunity to contribute meaningfully to the lives of students while enjoying the benefits of a supportive and flexible workplace.

The Opportunity

The Strategy and Service Planning team is seeking a motivated and detail-oriented Correspondence Support Officer (AO3) to join their fast-paced and collaborative office. You’ll support the Executive Director’s office by managing high volumes of correspondence and providing quality administrative and coordination support across key infrastructure service areas. This role is essential in ensuring communication and workflow processes are managed efficiently and effectively.

Key responsibilities include:

• Managing a shared mailbox, tracking and triaging correspondence, and maintaining coordination across multiple teams;
• Preparing responses to confidential and sensitive correspondence within defined service standards;
• Supporting team operations through document processing, system updates, and record keeping;
• Liaising with internal stakeholders, government agencies, schools, and the community; and
• Maintaining internal registers and databases using systems such as Content Manager and Microsoft Office.

Required Experience

The ideal candidate will be an adaptable, organised, and communication-focused administrator, with experience in managing shared mailboxes and high-volume correspondence.

We are looking for someone with:

• Strong written and verbal communication skills;
• Proven experience managing shared mailboxes in a government or corporate environment;
• High attention to detail and the ability to meet tight deadlines;
• Experience with electronic document management systems (e.g., Content Manager); and
• A collaborative, team-oriented attitude and willingness to learn.

Benefits

This is a long-term contract through to 30 June 2026, offering the chance to support meaningful work that directly benefits Queensland schools. Enjoy:

• A competitive hourly rate of $48.70 + super;
• A centrally located office in Brisbane CBD;
• Opportunities to learn and develop within a supportive team; and
• The stability of a government contract with a strong focus on workplace culture and inclusion.

How to Apply

For more information or a confidential discussion please contact Celine Di Lauro at u&u on [email protected] quoting reference number 42221.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.

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