Rooms International is a small student accommodation provider based in Carlton. We have an exciting opportunity for a pro-active, enthusiastic individual to join us in delivering quality accommodation services. If you like lots of variety and meeting people from around the world, we look forward to hearing from you!

The role

Delivering a positive customer experience to all current and prospective residents

Maintaining ongoing resident relations and resolving issues efficiently

Assisting with booking and leasing queries, including inspections

Conducting check in/outs, apartment set ups and ongoing property management

Managing general reception, admin and accounts support (answering phones, emails, invoicing, data entry)

Taking initiative to maintain high quality accommodation standards and building safety

Coordinating with other stakeholders and contractors to ensure operations run smoothly

The role is onsite at our Carlton office - Mondays to Fridays, no weekends or evenings required.

About you

Minimum 1 years experience in customer service, accommodation or property management

Welcoming attitude and passion for helping our residents

Excellent communication, cross-cultural and interpersonal skills

Proven ability to solve problems and resolve conflicts

Proactive and detail orientated

Australian Drivers license

Fluency in an Asian language is advantageous

About us

As part of the team at Rooms International, you’ll join a collaborative and tight-knit community that is dedicated to fostering a supportive and positive space for both employees and residents. We look forward to hearing from you!