Customer Support Officer

📍 Melbourne office-based (1 day WFH)

💥 Work with life-saving technology

🌏 Australia’s leading safety platform

Join Duress - Where Technology Saves Lives

At Duress, we build life-saving technology that protects people at work, at home, and in public. We’re Australia’s largest and most advanced personal safety platform, trusted by leading retailers, healthcare providers, governments, and high-risk industries across the country.

Position Overview

As a Customer Support Officer, you will play a pivotal role in ensuring our clients' satisfaction and success in utilising our safety device solutions. Your primary responsibility will be to build strong relationships with our clients, provide top-notch support, and ensure their ongoing success and satisfaction.

Key Responsibilities

Engage proactively with clients to understand their needs, address inquiries, and provide guidance on utilising our software and hardware products effectively.

Onboard new clients, ensuring a smooth transition and comprehensive understanding of our products and services.

Configure and dispatch of devices to customers in a timely manner.

Act as a liaison between the clients and internal teams to address and resolve any issues, escalating when necessary to ensure timely solutions.

Collaborate closely with the sales and product development teams to communicate client feedback, contributing to the enhancement of our offerings.

Managing of inventory including incoming and outgoing orders.

Qualifications

Proven experience in a customer-facing role, preferably in a software and hardware-related industry.

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

Strong problem-solving skills and the ability to navigate complex situations with diplomacy.

Proficiency in utilising customer support software and CRM tools.

Understanding of software and hardware products and their functionalities.

Ability to multitask and manage multiple client accounts simultaneously.

Preferred Qualifications

Prior experience or exposure to Customer Support responsibilities.

Ready to Make a Difference?

If you’re excited about working with world-leading technology that saves lives — and you’re a natural at guiding people through new experiences — we’d love to hear from you.

Apply now and help us protect the people who need it most.