Customer Service Officer

• Dandenong South Location
• Great company culture | Manufacturing industry
• $65,000 + 10% Bonus + Super

About the Company

Our client is a supplier and manufacturer to the commercial building industry. They have been in business for over 30 years and are committed to providing customers with innovative solutions.

You will join a company renowned for its supportive and collaborative culture, where many employees enjoy long-term careers.

About the role

Reporting to the State Manager, this role requires a strong commitment to delivering exceptional customer service and a proactive approach to follow-up, ensuring client satisfaction and fostering lasting relationships.

• Receive sales enquiries from customers, in person, by telephone, email and live chats
• Advise customers on technical details, product features & benefits and unique selling points
• Issue sales leads to external salespeople
• Understand pricing structures to ensure correct pricing is given to our customers
• Accurately prepare quotations and tenders on customer requests
• Liaise with manufacturing staff on pricing and technical difficulties
• Follow up quotes within set time frames
• Facilitate service calls, warranties and site work
• Work collaboratively account managers and state managers
• Participate in sales meetings

About you

• Previous experience in a similar position or experience in the building or plumbing industry is highly regarded
• Excellent relationship-building and communication skills.
• High-level proficiency in Microsoft Office

How to apply:
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.

What next
Applications will be reviewed for this role, and only suitable applicants will be contacted

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts