Love building genuine relationships and delivering real results?
We’re on the hunt for a Key Account Manager who knows how to make customers feel seen, heard, and looked after—while keeping the wheels turning behind the scenes 😉 If you're all about service, strategy, and solving freight headaches, keep reading…

What’s the gig?
You’ll be the go-to for a portfolio of our top-tier clients—think freight spend between $500k-$4M. Your job? Keep them happy, solve problems before they even know about them, and find smart ways to grow the account over time. You’re not just a point of contact—you’re a trusted partner who gets sh!t done.

You’ll work closely with our ops team to make sure promises turn into performance, and you’ll be the one asking the right questions when things need tightening.

The role is a mix of:

Relationship management (actual relationships, not just transactional check-ins)

Strategic account planning

Upselling and growing wallet share

Problem-solving like a boss

Collaborating with ops, sales, and leadership to deliver epic customer outcomes

What you need:

Experience in account management or customer success (bonus points for logistics/freight)

High EQ and great instincts with people

You listen, think, then act

You’re cool under pressure and clear in communication

You see gaps and step into them

You care about the little things that matter to clients

You can hold your own in a boardroom with a CEO and then get stuck in with a warehouse manager—because you know real value looks different at every level, and you’re fluent in both.

A few things that are non-negotiable:

You’re not above the detail

You take feedback and give it (without being a jerk)

You follow through, every time

You’re proactive, not reactive

You play for the team

The perks:
Base salary $90–$110k + super + juicy bonus structure (OTE $150k+). You’ll work in a brand new, slick office in the heart of Cremorne with a team of high performers.

If you’ve made it this far, you should probably apply.

We’re building something great here—and we only want people who share our values: excellence, collaboration, innovation, accountability, trust, and gratitude. If those resonate with you, we’ll back you all the way. If they don’t, we’ll wish you well somewhere else.

Apply if you’ve got grit, grace, and a good sense of humour.
(Respect to Steve Irwin—legend.)