About Us
At Hirotec, we are industry leaders in delivering exceptional building services, known for our integrity, innovation, and commitment to customer satisfaction. We are now seeking a driven and experienced Key Account Manager (KAM) to join our team and take charge of strategic customer management and business development across our growing portfolio.

About the Role
The Key Account Manager (KAM) plays a critical role in building executive-level relationships and ensuring client satisfaction through proactive engagement, service delivery oversight, and strategic upselling. This position focuses on understanding client portfolios and collaborating with internal subject matter experts to deliver tailored solutions that enhance value for our customers and business.

Key Responsibilities

🔵 Customer Delivery & Relationship Management – 50%

Coordinate customer meetings, reporting, and ongoing communication

Build and maintain strategic relationships with key account clients

Advise customers on service delivery enhancements and process improvements

Liaise with Hirotec Operations and HCSC to ensure service compliance

🔴 Sales & Growth – 50%

Identify and convert upsell opportunities with existing clients

Win new contracts and re-negotiate existing agreements

Coordinate proposals and service presentations

Lead tender submission processes where relevant

Who You’ll Work With

Reports To: National Business Development Manager

Collaborates With: Operations Teams, HCSC (Hirotec Customer Support Centre)

What You’ll Bring

Essential

Minimum 10 years’ experience in client liaison and strategic account management

Proven track record in strategic selling with at least 10 years’ experience

Strong business systems and tech literacy to analyse and share insights

Desirable

Tertiary qualifications in Business Management or related field

Your Attributes
We’re looking for someone who:

Acts ethically and in the best interest of clients and stakeholders

Communicates with clarity and professionalism at all levels

Thrives under pressure, shows initiative, and solves problems proactively

Demonstrates exceptional negotiation and decision-making skills

Is energetic, adaptable, and committed to delivering results

Key Performance Indicators (KPIs)

$500,000 in new sales annually

20% increase per annum in existing portfolio (through variations, CPI increases, and contract renewals)

Why Join Us?
This is your opportunity to be part of a dynamic team and make a measurable impact on Hirotec’s growth and reputation. You’ll have the autonomy to build long-lasting client relationships while being supported by a dedicated and professional internal network.

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