About us:

At The Headache, Neck & Jaw Clinic, we are the leaders in our field exclusively treating Head, Neck, Jaw & Vestibular conditions. We have an outstanding reputation amongst health professionals for being the best at what we do!

We have 7 clinic locations: Nundah, Greenslopes, North Lakes, Taringa, Capalaba, Brisbane City and Southport (Gold Coast). We are a team of 22 Physiotherapists and 14 admin support staff, who are passionate about our work and support continual improvement for all our team members, encouraging the development of a dynamic career within our field.

We value a high standard of patient treatment and care, the ability to problem solve and exceptional communication, but most importantly we value our staff. We are looking for the right person to join our team and fit in well with our work-family. We love what we do here and have worked hard at creating a culture, that is vibrant and fun, whilst upholding our professional standards.

About the opportunity:

We are searching for an Assistant Practice Manager to join our team and support the Practice Manager in overseeing our clinic operations across all sites.

This Full-Time position (38 hours per week) requires working hours covering Monday-Friday between the hours of 7am-6pm. The position will require flexibility in travelling to ALL clinic locations at different times based on work requirements. This is a critical requirement of the role.

You will work closely with the Practice Manager and the entire team to ensure excellence in service delivery. This will require a dynamic, active thinker with good business insights and an ability to learn on the run.

Role responsibilities:

A full job description is available on request, this is a sample of responsibilities.

Provide overall day to day management with reception assistance when required

Reception duties as required

Admin tasks and support

Practitioner support and diary management

Reconcile accounts & daily sales invoices using Xero

Payroll backup using Employment Hero

Co-ordination of rosters and leave

Recruitment, Training and induction of new admin staff

Induction (HR / Admin) of new practitioners

Supervise ordering and purchasing of consumables including stationery and clinic stock supplies

Liase with suppliers, service providers, and other third party entities as required

Ensure practice facilities are maintained, including equipment and cleaning

Maintain knowledge of and comply with government legislation and regulation- including OH&S, Work Cover, Industrial Awards, Private Health Funds, Medicare and Privacy Act

Co-ordination of PD sessions for practitioners

About You:

The ideal candidate will have the following attributes:

Positive attitude and professional presentation

Excellent communication skills

Helpful and Teamwork oriented

Punctual and Reliable

Flexibility to adapt to change quickly

Calm and collected under pressure

Organised, prioritises to meet deadlines

Able to build rapport easily

Self-motivated

Allied Health or Medical experience preferred

Qualifications relevant to health, business or management are desirable

To be successful in this role, you will demonstrate:

An extensive background in administration

High level management and leadership skills

Effective communication and strong written skills

You are a team player

Experience in managing a medium to large team

Excellent time management and organisational skills with the capability to multitask and meet deadlines

Ability to recruit, train and supervise staff across multiple sites

Cliniko, Xero and Employment Hero training will be provided.

If you are interested in taking the next step forward in your career, click the Apply button now to submit your application!