Division: Environment & Open Space

Business Unit: Waste Management & Cleansing

Title: Food Organics Customer Service and Engagement Officer, Temporary - Full-time Role, 35 hours per week (14-month contract)

Salary Range: $74,312.8 to $86,363.83 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -

• Flexible hours
• A culture of supporting continuous professional development
• Professional development and training opportunities
• Genuine work-life balance and flexible working arrangements
• Values based culture and a teams-oriented working environment
• High level of technological innovation and systems

Our opportunity:
The key focus areas of this role include:

1. Deliver dedicated customer service as the primary point of contact for participants in Council’s Food Organics Collection Pilot Program, including high quality phone, written and in-person communications.
2. Provide swift resolution for pilot participant service issues by tracking and managing via Council’s Customer Relationship Management system and take ownership of case resolution including follow-up with internal and external stakeholders
3. Support and participate in educational and community engagement activities such as community pop-ups, and support development and distribution of pilot educational materials to ensure key stakeholders are aware of the program and its goals
4. Demonstrate strong teamwork and support the Waste Operations Team in general administration and customer services activities related to Council’s waste services

About you:
We’re looking for an organised, proactive team player, with experience in customer service and community engagement. You’ll bring strong systems knowledge and good communications skills to a team passionate about making a difference to our community.

Additional Information:

Position Description

Applications close on: 12 August 2025

Expected Interview Date: 14 August 2025

Questions? Please call the Hiring Manager: Sylvia McGrath on 02 8495 6222

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.